Senior partner operations manager

About this role

Were looking for a proactive detail-oriented senior partner operations manager to join our GTM operations team. In this role you will lead critical operational workstreams that support partner programs sales operations and partner compensationdriving scalable compliant and high-performing growth across our global partner ecosystem.

Youll work cross-functionally with senior leaders across sales customer success finance product and support to design and implement operational processes that support our channel partners including resellers system integrators service providers and cloud service providers. This role is ideal for someone who thrives in fast-paced environments and has a passion for creating clarity consistency and efficiency in how we support partners at scale.

Your responsibilities:

• Develop and maintain scalable standardized processes for supporting our various partner types (GSIs CSPs and resellers).

• Create playbooks documentation and training materials to ensure operational consistency and readiness across our tooling and sales process.

• Lead operational planning for new partner program launches in coordination with systems partner enablement and field teams.

• Lead the operations support and troubleshooting for partner platforms and tooling (PRM account mapping outreach tools)

• Ensure partner data accuracy and integrity across systems (e.g. CRM PRM ERP) through regular audits and governance processes.

• Define and track process KPIs and leading indicators to deliver actionable insights.

• Build dashboards and reporting mechanisms to monitor business health highlight key insights and guide strategic decisions.

• Partner with enablement to ensure effective field adoption of new processes and tools.

Is this you

• 8 years in partner operations channel operations or related business operations rolesideally in a high-growth tech environment.

• Experience working with various systems and partner platforms such as Salesforce PRM Impartner Allbound or similar.

• Strong track record of identifying operational gaps designing scalable solutions and aligning cross-functional stakeholders.

• Proven success managing partner incentive programs compensation frameworks and operational policy implementation across complex partner ecosystems.

• Deep understanding of governance compliance and audit requirements related to partner compensation and incentives.

• Strong business acumen with excellent analytical and problem-solving skills.

• Effective communicator and collaborator who can influence across all levels of the organization.

• Self-starter with a high degree of ownership and a drive to continuously improve.

• Possesses humility no work is too trivial if its impactful

• Resilient and open to honest (and kind) feedback; tough skin

• Self-aware and committed to learning the why for both successes and failures

• Proactive communication skills both sync and async

• Experience managing and building relationships across multiple departments and stakeholder levels

• A natural affinity to our values of connect challenge own

Benefits & perks (US Full-time employees)

• Generous PTO plus company holidays

• Medical dental and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup cell phone internet

  • Wellness stipend for gym massage/chiropractor personal training etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

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