Health Care Navigator

The role of the Healthcare Navigator is to drive long stay nursing and post-acute (rehabilitative care) census results for Otterbein Franklin. With a specific focus on the Franklin Indiana Medical Centers and doctoral practices Chambers of Commerce social/business groups senior centers and churches in the identified geography.

Shift: FT Days

Responsibilities

• Establish relationships with targeted hospitals (administrators doctors social workers and discharge nurses) to drive referrals for patients needing assisted living long-term nursing and/or post-acute (rehabilitative) care.
• Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted hospitals.
• Monitor and maintain targeted payer mix to meet financial goals and assure financial stability for the ministries supported.
• Assist in the development and implementation of the nursing marketing plans for central Indiana.
• Assess potential referrals or potential admissions and work to admit the patient to the optimal Otterbein care unit.
• Distribute brochures fliers and other promotional items to referral sources in the targeted hospitals.
• Work closely and collaboratively with hospital and Otterbein admissions/discharge marketing team members to assure easy transition of patient from hospital to Otterbein.
• Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals tours and/or admissions.
• Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for Medical Center anddoctoral practice personnel.
• Must have reliable transportation.

Skills

• Recognize the autonomy and dignity of all patients/residents.
• Communicate a sense of caring concern and dignity for patients/residents.
• Understand how to place decision-making in the hands of the patients/residents when appropriate.
• Make prompt and accurate judgments with regard to patients/residents care and emergencies.
• Work and communicate effectively as part of the self-directed marketing work team.
• Interest in caring for the quality-of-life needs of patients/residents.
• Establish excellent relationships and ongoing communications with hospital personnel in referral marketing management and decision-making roles.

• BA/BS preferred; PLUS 3 5 YEARS of sales/marketing experience with a proven track record in referral marketing healthcare admissions in a senior care or nursing home setting.
• Social Worker with experience as a clinical liaison.
• RN/LPN with sales/marketing experience in a health care setting.
• Knowledge of data management (customer relationship management) programs preferred.
• Excellent organizational/planning/time management skills.

BENEFITS*

Medical insurance with free virtual doctor visits

Pharmacy Benefits

Vision and dental insurance

Paid Time off that accrues immediately

Paid Holidays

Life insurance

Retirements Savings with a 401(k) or 403(b) with company match

Access up to 100% of your net earned based wages daily through DailyPay

Employee sponsored fund for employees in need

Employee Assistance Program (EAP)

Tuition Assistance

*Some benefits are based on hours worked

Apply today and begin a meaningful career as a Health Care Navigatorat Otterbein!