Customer Service Associate

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

• Provide excellent customer service by answering calls emails and online inquiries promptly and professionally.
  
  
• Address customer questions concerns and service issues with a high level of empathy and urgency.
  
  
• Assist customers with product/service information resolve complaints and ensure positive interactions.
  
  
• Ensure timely communication with customers regarding appointments service updates and follow-ups.
  
  

• Schedule customer appointments follow-up consultations and service deliveries efficiently.
  
  
• Coordinate with internal teams to ensure accurate service delivery and customer satisfaction.
  
  
• Maintain a customer database and keep detailed records of interactions transactions and feedback.
  
  

• Assist customers with product orders quotes and service requests.
  
  
• Communicate and coordinate with the sales team to ensure smooth transitions from initial contact to service completion.
  
  
• Follow up with customers to confirm satisfaction and gather feedback on services rendered.
  
  

• Support customer service team operations by ensuring timely responses to customer needs and maintaining service quality standards.
  
  
• Collaborate with other departments (sales production etc.) to ensure customer satisfaction and on-time service delivery.
  
  
• Assist with handling customer escalations ensuring timely resolution and maintaining customer loyalty.
  
  

• Provide feedback to management regarding customer trends issues and opportunities for process improvement.
  
  
• Help implement best practices for customer service and continually improve the customer experience.
  
  

• Proven experience in a customer service office support or related role.
  
  
• Excellent communication and interpersonal skills.
  
  
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
  
  
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  
  
• Proficiency in Microsoft Office Suite (Word Excel Outlook); CRM or scheduling software experience is a plus.
  
  
• Ability to work efficiently in a fast-paced team-oriented environment.
  
  
• A positive friendly and professional attitude when interacting with customers and colleagues.
  
  

• Experience in customer service within the painting construction or home services industry.
  
  
• Bilingual (English/Spanish) is a plus.
  
  

• Schedule: Full-time Monday through Friday 7:30 AM 4:30 PM (one-hour lunch)
  
  
• Pay: Weekly
  
  

• Health vision dental and life insurance
  
  
• Paid holidays
  
  
• Earned paid time off (PTO) of up to 80 hours per year
  
  

Opportunity is Knocking

Qualities like working hard getting the job done right and fostering respect while working as part of a team are core to the CertaPro Paintersbrand culture. This makes each independently owned and operated CertaPro Paintersfranchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers but for team members of each independently owned and operated CertaPro Paintersfranchise as well.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to CertaPro Painters Corporate.