User Researcher II
User Researcher II
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Job Description
This is a hybrid on-site position based out of our Boston MA office. (Monday/Friday Remote Tuesday-Thursday in-office each week)
Who We Are
Wayfairs Customer Tech team is responsible for designing building analyzing and managing the entire Customer experience on Wayfairs websites and mobile app. This role is for a person that is passionate about users and has a desire to help deliver positive consumer experiences through research.
What Youll Do
As a User Researcher on the Customer Tech team you will be empowered to plan and run research projects end-to-end including defining clear problem statements framing project goals and ingoing research assumptions and questions scoping and selecting the appropriate methods and tools supporting in recruitment running/facilitating research activities analyzing and synthesizing data sharing and socializing findings etc. Ultimately you will influence and persuade cross-functional leaders and more senior partners to act on your findings.
What Youll Need:
- Professional experience - approx. 3 years of professional experience in research with at least 2 years of user research experience specifically
- Bachelors degree - in Human Factors Experimental/Cognitive Psychology HCI or related field
- Mixed methods research experience - you will scope and execute on qualitative and/or quantitative research plans selecting the appropriate methodology to answer key product and research questions
- Recruitment experience - you will work closely with Research Operations to define & handle UXR study recruitment needs logistics scheduling and incentives
- Analysis and storytelling skills - you will need to clearly synthesize and present UXR insights to key stakeholders with actionable takeaways
- Collaboration skills - you will collaborate across functions such as Product Design Content Strategy Product Management Analytics Engineering and more
- Proficiency in research and design tools - such as Qualtrics Userzoom/Usertesting Optimal Workshop Reduct Full Story Resonate Figma and Miro.
- Product centric mindset your research will be focused on the digital CX and helping product and design to discover and deliver on new opportunities
- Design thinking experience - you will likely run and participate in ideation sessions and design sprints. We want to hear your ideas and see you build on others ideas
Interested in this role Wed love to hear from you! Even if youre not completely sure about potential fit we still encourage you to apply.
Learn more about Wayfairs Experience Design team here: Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Employment Type
Full Time
