Customer Care/Pharmacy Assistant

Pocketpills is Canadas online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals technologists customer service working to provide personalized care support and timely medications for our members. Through our easy-to-use app and website members can fill prescriptions order refills and consult with certified health care professionalswherever and whenever they need. With a presence across multiple provinces in Canada we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canadas fastest-growing health tech companies.

At Pocketpills we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First Celebrate the Why! Be Accountable Act with Honesty and Integrity and Think Big Start Small Move Fast.

Join us in making a meaningful impact in health-tech!

The Role:

We are looking for a self-motivated superstar Pharmacy Assistant to join Pocketpills amazing team. This position is open to candidates across Canada

Responsibilities:

• Deliver quality customer (member) service to patients.
• Assist members across various communication channels - phone email SMS and chat with the order billing/insurance medication or other service-related questions
• Process new and refill prescriptions
• Take/send refill requests and respond to patient inquiries.
• Send refill and transfer requests to doctors and pharmacies.
• Verify prescription information is complete and accurate.
• Collaborate with pharmacy team members to maintain member satisfaction.
• Understanding of commonly prescribed medications and their uses.
• Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
• Collect organize and evaluate patient information.
• Manage both inbound and outbound calls.
• Proactively identify solutions to questions you anticipate our members having in each interaction.
• Take a hands-on approach to resolve every issue owning it from start to finish.
• Provide best-in-class service experience for our members while working in a fast-paced environment.
• Understand that each interaction is about more than solving a single problem but an opportunity to build a long-term relationship.

Qualifications (Must-Haves):

• 1-2 years of pharmacy experience
• Experience recognizing and identifying patient medications.
• Excellent written verbal and oral communication skills.
• Strong member service focus.
• Strong work ethic and positive attitude.
• Strong interpersonal skills with the ability to work independently with minimal supervision.
• A thorough understanding of quality assurance and delivery of service excellence.
• Demonstrate ability to work as an effective team member.
• Detail-oriented.
• Experience working under pressure in a fast-paced work environment while consistently exceeding productivity and quality stand.
• Flexible to work in different shifts including weekends and holidays.
• Enjoys multitasking and is proficient in computer handling skills.

Availability: Flexible- including weekends and holidays.

Benefits:

Join our team and enjoy a benefits package designed to support your health and well-being including dental and vision care as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance youll receive paid time off including vacation days. Additionally we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

The annual compensation is based on a number of factors and may vary depending on job-related knowledge skills experience and alignment to the market.

Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.

Required Experience:

Manager