Customer Experience Representative
Customer Experience Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Job Posting Date(s)
Description
Job Title:
Customer Experience Representative
Primary Purpose:
To advance the mission and vision of The Fine Arts Association by providing excellent customer experience to all persons.
Essential Duties and Responsibilities:
- Performs all aspects of customer experience by providing information and assisting clients with questions and challenges.
- Answers phones and emails and takes appropriate actions and disseminates messages accordingly.
- Enrolls students for all classes and lessons.
- Contacts families on waiting lists for classes and lessons when openings become available.
- Receives payments for classes lessons gift certificates materials etc.
- Performs opening and closing duties including balancing of daily receivables.
- Obtain an understanding of the history of the organization and be able to give tours.
- Contacts faculty when their first student cancels.
- Contacts students for faculty absences.
- Assists with organization closing procedures during inclement weather or emergency conditions.
- Processes ticket sales quickly and efficiently.
- Engages in genuine conversation with patrons to create a welcoming atmosphere and feeling of belonging.
Additional duties as assigned by the Manager of Customer Experience and Retention
Lines of Communication:
The Customer Experience Associate reports to the Manager of Customer Experience and Retention.
Classification:
Part time non-exempt hourly employee
Qualifications
Essential Qualifications:
- High school diploma required
- Working knowledge of Outlook Word Excel Database programs and the Internet
- Must be able to work occasional weekends or evenings
- Self-starter.
- Experience selling and adding on to sales.
Necessary Soft Skills:
- Excellent oral and written communications skills
- Ability to follow established procedures
- Ability to establish and maintain effective interpersonal relationships
- Ability to multi-task and be detail oriented
- Ability to be flexible and resistant to stress
- Ability to approach customers with good tact and good judgment
- Desire to work in a team approach environment evidenced by past leadership success
Required Experience:
Unclear Seniority
Employment Type
Unclear
