Team Lead Customer Care
Team Lead Customer Care
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Job Description
As Team Lead you will oversee day-to-day operations workforce planning quality assurance and continuous improvement. Youll play a key role in fostering customer loyalty and operational excellence by driving efficiency and trust across the customer journey.
Tasks
Lead and coach a multilingual support team in a high-volume service-driven environment
Manage KPIs quality standards and team performance
Resolve complex customer issues and handle claims escalations
Optimize processes and support the onboarding and training of new team members
Collaborate with cross-functional teams including logistics sales and finance
Champion a customer-first culture and contribute to overall customer success strategy
Requirements
35 years experience in customer care including 12 years in a leadership role
Strong communication coaching and people management skills
Proven track record in B2B customer support ideally in the automotive or tech-enabled sectors
Comfortable working with tools like Zendesk Salesforce Service Cloud or similar platforms
Fluent in English with at least one of the following languages: German French Spanish Italian Dutch or Portuguese
Benefits
Hybrid working model
Opportunity to build and lead a large international team
Be part of a digitally-driven innovative business transforming the automotive wholesale
space
Collaborative and fast-paced environment
Interested in joining a team where customer excellence meets innovation
Apply now or contact us directly to learn more about this exciting opportunity with our client
Employment Type
Full Time
