STARS Front of House, Program Coordinator, Warton
STARS Front of House, Program Coordinator, Warton
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Job Description
We have a fantastic and exciting opportunity for an experienced Front of House Program Coordinator to join our STARS team. Working for one of our high-profile clients in Warton PR4 1AX.
STARS at Securitas provide a two roles in one service to our clients their staff visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services Front of House Concierge Facilities Office Management/Coordination Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
Program Coordinator is an administrative role specialized in managing coordinating and overseeing of planning implementing and evaluating different projects and program. To work closely with Security Operating Manager and support Global Security team ensure constant adherence to standards policies and procedures
- Monday - Friday days only
- 40 hours p/w
- 17.93ph
- Responsibilities:
- To coordinate all STARS employees activity across the account including annual leave
- Day to day supervisory responsibility
- Support planning and coordination of projects
- Ensuring implementation of policies and practices
- Keep all members of the team up-to-date with relevant information
- Communicate with team members to ensure maximum efficiency
- Schedule and organise meetings and maintain agenda
- Ensure technology is used correctly for all operations
- Prepare and update paperwork accordingly
- Keep updated records and create/update reports and proposals
- Support development
- Create presentations summaries and helping materials to ensure excellent communication within the business
- Ensure all important customer information is filed in the agreed filing system
- Develop good working relationships with both internal and external customers
- To understand the operational needs and SLA requirements for account
- Assist with external financial budgets and cost models
- Any other duties as directed by the Security Operating Manager or Regional Security Manager.
- Meet and greet all staff visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Represent Securitas and the client organisation in a manner that is in-keeping with the values brand identity and culture of both
Qualifications :
Essential criteria:
- 5 year checkable history
- SC Clearance (assistance given to obtain)
- Exceptional Customer service skills
- Computer literate to carry out basic administrative duties
- Clear Communication Skills
- Strategic Thinking (Planning & Forecasting)
- Relationship Building & Networking
- Customer satisfaction
- Excellent Keyboard Skills
- Knowledge of Microsoft Office Packages
- Self-Management and Decision Making
Please only apply if you have experience delivering exemplary administration and customer service in a fast pace environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible professional and adept at working under pressure
- Outstanding written verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office GSuite etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service Front of House Concierge Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity vigilance and helpfulness which Securitas prides itself on
Additional Information :
Company Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support including financial emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands online shopping holidays days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISAs
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100s of eLearning courses
- Accredited courses by C&G ILM IOSH and SIA
- Leadership Development programs both local and global
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
