Team Leader - Operations
Team Leader - Operations
Posted on :
02-06-2025
Employer Active
1 Vacancy
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Job Description
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support education and employment services we bring solutions to homelessness under one roof for thousands at risk of or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne we combine direct action with advocacy research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff and provide high-quality training & supervision wellbeing days access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Dont just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
Contributing to useful and rewarding work and giving something back to the community
Wellbeing days ceremonial leave carers leave and study leave
Flexible working arrangements
Purchased leave
17.5% leave loading
8 weeks gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
Training and career growth opportunities across Launch Housing
A portion of your income can be tax-free by salary packaging your personal expenses
Additional tax-free salary packaging on dining and accommodation expenses
Positive supportive and progressive work environment
About the opportunity:
The Team Leader Operations is responsible for providing effective leadership to their team to ensure service provision is delivered in an efficient consistent and professional manner. The role is responsible for day-to-day operations and support a service operating 24 hours a day 7 days per week.
Launch Housing Southbank is a residential facility with 41 single rooms and 5 couple rooms. The service providestemporary supported accommodation (for up to 12 weeks with the possibility of an extension). The Team Leader Operations will primarily be working with a second Team Leader and will work with a multi-disciplinary team includinga case management team health response team and an Alcohol and Other Drug team. The Team Leader Operations is responsible for rostering and supervising a team of After-Hours Support Workers.
Team Leaders support their staff by role modelling the Launch Housing Values being approachable and ensuringthat every team member has a development plan and attends all relevant training for their role. They support staffperformance through regular supervision and feedback and use mistakes as opportunities to learn and grow whereappropriate. They set clear and fair performance expectations for their team including setting appropriate boundariesaround client work to keep their staff safe. They know what resources are available to them and how to make the bestuse of them.
At Launch Housing we believe that leadership is not defined by position or title but by the mindset you bring and theactions you take. We also believe that leadership is learnable that there is a body of knowledge skills anddispositions associated with leadership that can be learned
The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effectiveleadership at every level. This role is aligned to the Leading Others proficiency level within the framework reflectingthe responsibility to guide and support teams foster collaboration and create a high-performing and inclusiveenvironment that drives positive outcomes.
There are 2 x part-time permanent opportunities based in Southbank at 60.8 hours per fortnight. This will include 1 Saturday shift per fortnight at 10am to 6pm. The shift pattern will rotate between one week of 8am to 4pm and one week 12pm to 8pm.
What youll be doing:
- Providing leadership using a best practice trauma-informed and value-based leadership approach in line withthe Launch Housing Leadership Framework.
- Participating in the recruitment process and leading the induction and training of new staff members.
- Providing direction to the After-Hours Support Workers to ensure the delivery of a consistent effective and high-quality service.
- Coordinating and providing learning and development opportunities for staff.
- Ensuring team compliance with all Launch Housing policies procedures and relevant practices as well asaligning with relevant legislative regulatory and policy requirements.
- Ensure accurate and current records are confidentially maintained.
- Providing supervision and supporting the performance development of staff in accordance with relevant Launch
- Housing policies and procedures.
- Participating in the on-call roster.
- Ensuring a consistent continuously improving and best-practice approach to client support.
- Contributing to the delivery of innovative solutions to improve housing and wellbeing outcomes for clients.
- Advocating on behalf of clients with other agencies to ensure access and delivery of effective services.
- Responding to and supporting staff to manage critical incidents in consultation with the Coordinator- Operationsand the Service Manager.
- Consulting and supporting the Coordinator Operations with decisions on managing the facility in line with the
- Managing Behaviours in Crisis Guidelines and the Occupancy Framework.
- Scheduling the After-Hours roster.
- Conducting front desk work as required.
- Approving timesheets.
- Providing feedback (positive and constructive) to enhance client experience.
- Assisting in the identification of ongoing and emerging issues in homelessness and housing for families and
- children and contributing to an environment of continuous quality improvement and innovation.
- Supporting a culture and program of continuous improvement by encouraging feedback from stakeholders staffand clients to inform program and service improvements.
- Regular review and program development activities for the After-Hours team with a focus on continuousimprovement and accreditation requirements.
- Regular monitoring of program outcomes across the After-Hours team.
- Leading a strong safety focus in the team (including physical and psychological safety) and being proactive inmanaging and responding to risk.
- Collaborating with both internal and external stakeholders to ensure operational and occupational health andsafety requirements of the service are met.
What were looking for (key selection criteria):
- Have a relevant tertiary qualification (desirable).
- Demonstrated experience in client facing human services social work or other relevant discipline with a preferencefor an understanding of housing and homelessness policy context and systems.
- Experience supporting staff who work with people with complex needs.
- Ability to provide supervision that is supportive and promotes professional development and accountability.
- Demonstrated leadership skills and previous experience managing staff.
- High degree of initiative and analytical skills including well-developed organisational and time-management skillsand having strong risk assessment and management skills.
- Understanding the effect of trauma on clients and vicarious trauma on staff and ensuring staff wellbeing and soundpractices to support clients.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
$50.76 - $53.06 an hour
Superannuation
NFP salary packaging (tax savings!)
Additional wellbeing leave available
Applications close 20th June 2025 and will occur on a rolling basis please dont delay in submitting your application.
For more information please reach out to Andrew Koehrer on or Yassin Abdillahi on
How to apply
To apply for this opportunity please click on Apply for this job button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!We acknowledge respect and celebrate Aboriginal cultures languages connections to Country and heritage customs and practices. Were committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation which allows dog owners to bring them in some of our sites please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as lesbian gay bisexual transgender gender diverse intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector it is important to let you know that you will hear stories of distress hardship trauma or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
Employment Type
Full-Time
Key Skills
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