SAP NS2 Technical Quality Manager / Support Architect - MaxSecure (426105)
SAP NS2 Technical Quality Manager / Support Architect - MaxSecure (426105)
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
SAP NS2 Technical Quality Manager / Support Architect (MaxSecure)
SAP is the global market leader for business software and related services and SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this be able to obtain and maintain a security clearance.
All internals must have managers approval to transfer.
POSITION DESCRIPTION
SAP National Security Services SAP NS2 is seeking a Technical Quality Manager/Support Architect. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements support services and associated support contracts (SPSLE/SES).
The TQM will be directly engaged in the delivery MaxSecure contract components in collaboration with customers the SAP AGS COE BackOffice NS2 COE NS2 BackOffice SAP Consulting and SAP Active Global Support.
EXPECTATIONS AND TASKS
- Act as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer
- Management of complex customer relationships and PE engagement(s) on assigned account(s) within Federal Department of Defense State Local Education Healthcare (SLED) public and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES).
- Gathers insights about the customers business and roadmap with SAP as a basis for a successful engagement delivery.
- Directly advises the Customer on solution operations to support business continuity
- Leads Premium Engagement Steering Meeting to align and report SAPs involvement and activities at the customer.
- Maintains and updates an accurate view of PE Time Actuals/Revenue forecasting (TQM Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).
- Identifies strategic opportunities for developing the Premium Engagement.
- Manages the PE Customer engagement service plan and works with Customer and SAP Center of Expertise (CoE) to plan schedule and deliver on committed days/services
- Participates and contributes to SAP Virtual Account Team (VAT) meetings to stay informed of Customer environment opportunities and issues/challenges
- Takes a proactive approach to managing PE engagement plan and services at Customer and is the primary Point of Contact for managing Customer escalations; during and outside of normal business hours as required
- Works with NS2 Secure Support and the PE Backoffice including Mission Control Center (MCC) to resolve customer tickets and/or other related incidents identified on the engagement
- Prepares and submits weekly status PE status reports to Customer and NS2 PE Shared Mailbox
- Drives Engagement Planning to ensure SAPs involvement in relevant areas and initiatives at the customer.
- Manages stakeholders on a continuous basis to establish a long-term trusted customer relationship.
- Identifies risks to avoid harm to customers business.
- Directly advises the customer to provide guidance and to be regarded as trusted advisor.
- Ensure quality of outcome reporting to demonstrate the value of the engagement to the customer.
- Must be able to travel up to 80% or as needed per the customer
WORK EXPERIENCE
- Requires 10 years of work experience in business software implementation consulting and/or support.
- Requires 5 years of work experience managing or delivering SAP engineering maintenance or maintenance related services; and
- Demonstrated experience in expert level customer facing communication and presentation skills with executive level.
- Demonstrated experience in moving on-premise software to cloud cloud migrations IAAS PAAS and/or SAAS solutions.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Advanced SAP AGS certifications or delivery experience as a Principal TQM (Preferred)
- Prior experience in ERP software implementation (Required)
- Prior experience in software services sales contract management and/or negotiations required; and
- Expert knowledge of the SAP Maintenance Portfolio its value and delivery including SAP Enterprise Support SAP Standard Support SAP Product Support for Large Enterprises SAP MaxAttention and SAP ActiveEmbedded.
- Strong Verbal and Written Communication
- Ability to Build trusted relationships with key Customer stakeholders
- Ability to lead and manage own work with minimal supervision
- Ability to orchestrate and collaborate across multiple domains and efforts
- Ability to understand customers business model
- Ability to measure and communicate business values
Required
- S4 and/or SAP ERP Implementation (e.g. Greenfield Brownfield Bluefield)
- Data Center Migration (On-Premise-to-Cloud or Hybrid Models)
- System landscape models and Technical Architecture
- Cloud Architecture (Private Public)
- Transformation and/or Migration Experience (On-Premise -to- Cloud)
- Integration and Extensibility (Business Technology Platform)
- Cyber and Information security
Preferred
- Data & Analytics
- IT Infrastructure
- IT operations and Change management
- Business Process & Process Map
- Machine Learning and Analytics
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 132500 - 225300(USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits.
Requisition ID: 426105 Work Area:Customer Service and Support Expected Travel: 0 - 80% Career Status: Professional Employment Type: Regular Full Time Additional Locations:#LI-Hybrid
Required Experience:
Manager
Employment Type
Full-Time
