Sr IT Assistant - Delhi

Jhpiego is a nonprofit global health leader and Johns Hopkins University affiliate that is saving lives
improving health and transforming futures. We partner with governments health experts and local
communities to build the skills and systems that guarantee a healthier future for women and families.
Jhpiego translates the best science and practice into moments of care that can mean the difference
between life and death for women and families. The moment a woman gives birth; the moment a midwife
helps a newborn to breathe. Through our partnerships we are revolutionizing health care for the worlds
most disadvantaged and vulnerable people.
In India Jhpiego works across various states in close collaboration with national and state governments
providing technical assistance in the areas of family planning maternal and child health strengthening
human resources for health and non-communicable diseases. These programs are funded by USAID
Takeda Pharmaceutical Company Limited UNICEF World Health Organization University of Manitoba
Bill & Melinda Gates Foundation Childrens Investment Fund Foundation (CIFF) MSD for Mothers and
others.
The Sr IT Assistant is responsible for providing service desk support to 200 users and maintaining the
network and server infrastructure. The nature of this work requires an individual who is service-oriented
organized and who can interact with diverse end-users and technical staff prioritize tasks and resolve
technical issues. The position report to the Senior IT Officer.

User Support
Provide technology L1 support to staff.
Install and manage software including updates and license compliance.
Remedy all issues relating to malware.
Verify that Microsoft Windows and Software Updates are installed regularly.
Maintain computers including the replacement of parts.
Manage & update the Jhpiego Intranet portal.
Experience supporting desktops laptops and mobile devices.
Remote support to India branch offices.
Operating support for MAC Ubuntu and Windows platforms.
Configuring & troubleshooting Office 365.
Preventive maintenance and report sharing with IT Manager.
Network
Maintain network equipment including all switches wireless access points and Firewall(s).
Monitor and run diagnostics to ensure that all systems are running smoothly.

Maintain network devices including printers and All-in-One Copiers.
Maintain and regularly test power backup systems (e.g. UPSs battery arrays).
Provide technical specifications to users across offices in terms of IT procurements.
Handling Avaya IP phones in the office.

Backup
Institute and maintain a rigorous and regular backup system for all end-user computers and
servers in the office ensuring that all computers are backed up at all times.
Implement disaster recovery in alignment with Jhpiego business needs and HQ-Baltimore ISTS
process and procedures.
Compliance
Communicate regularly with the Global IT team to ensure that the Country Office is following
Jhpiego IT regulations and best practices.
Maintain system and configuration change documentation.
Follow Jhpiego IT Service Management processes (JIRA)
Maintain inventory of IT hardware and software.
Any other tasks assigned by the supervisor.

Server and Data Center
Should have the experience to handle the complete IT infrastructure of an organization
including hardware (Laptop desktops tablets servers printers etc.) applications security
(gateway endpoints) power/UPS management VPN NAS SAN Service desk and
vendor/partner coordination.
Responsible for maintenance of all IT hardware and software inventory including UPS Servers
firewall and other IT assets.
Understanding of switches firewalls (preferably SonicWall) access policies and usage of
reporting utilities present in the network and server operating systems

User Support

• Provide technology L1 support in Delhi and L2 at Location office to staff.
• Install and manage software including updates and license compliance.
• Remedy all issues relating to malware.
• Verify that Microsoft Windows and Software Updates are installed regularly.
• Maintain computers including the replacement of parts.
• Manage & update the Jhpiego Intranet portal.
• Experience supporting desktops laptops and mobile devices.
• Remote support to India branch offices.
• Operating support for MAC Ubuntu and Windows platforms.
• Configuring & troubleshooting Office 365.
• Preventive maintenance and report sharing with IT Manager.

Network

• Manage and Monitor firewalls in Delhi and across India.
• Maintain network equipment including all switches wireless access points.
• Monitor and run diagnostics to ensure that all systems are running smoothly.
• Maintain network devices including printers and All-in-One Copiers.
• Maintain and regularly test power backup systems (e.g. UPSs battery arrays).
• Provide technical specifications to users across offices in terms of IT procurements.
• Handling Avaya IP phones in the office.

Backup

• Institute and maintain a rigorous and regular backup system for all end-user computers and servers in the office ensuring that all computers are backed up at all times.
• Implement disaster recovery in alignment with Jhpiego business needs and HQ-Baltimore ISTS process and procedures.

Compliance

• Communicate regularly with the Global IT team to ensure that the Country Office is following Jhpiego IT regulations and best practices.
• Maintain system and configuration change documentation.
• Follow Jhpiego IT Service Management processes (JIRA)
• Maintain inventory of IT hardware and software.

Any other tasks assigned by the supervisor.

Server and Data Center

• Should have the experience to handle the complete IT infrastructure of an organization including hardware (Laptop desktops tablets servers printers etc.) applications security (gateway endpoints) power/UPS management VPN NAS SAN Service desk and vendor/partner coordination.
• Responsible for maintenance of all IT hardware and software inventory including UPS Servers firewall and other IT assets.
• Understanding of switches firewalls (preferably SonicWall) access policies and usage of reporting utilities present in the network and server operating systems

• A Bachelors degree with IT diploma/certification/courses or equivalent knowledge and skills
• At least 2.5 years and above experience in a similar role.
• ITIL Foundation Certificate in IT Service Management.
• Basic knowledge of Microsoft Windows Server 2016/2019 Active Directory TCP/IP and Internet connectivity.
• Basic knowledge of Office 365 MS Azure Azure AD) Mac OS Linux My SQL DB Ubuntu and SharePoint will be an advantage for this position.
• Experience with server hardware from major vendors (Ex: DELL HP).
• Sound knowledge of cabling and wiring standards network technologies such as DHCP DNS and PPP wireless technologies network protocols & LANWAN topologies (includes Ethernet Remote Access TCP/IP and VPN Routing Protocols).

Jhpiego is an equal opportunity employer and offers highly dynamic and enabling work environment. Jhpiego offers competitive salaries and a comprehensive employee benefits package. Women candidates are encouraged to apply. Due to high volume of applications only shortlisted applicants will receive a response from Jhpiego HR. RECRUITMENT SCAMS & FRAUD WARNING Jhpiego has become aware of scams involving false job offers. Please be advised: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on our careers page. Official Jhpiego emails will always arrive from a @ email address. Please report any suspicious communications to