Charter Operations I - Corporate (Las Vegas)
Charter Operations I - Corporate (Las Vegas)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Charter Operations I role will support the travel arrangements for the Charter Program guests. They will administer the chat with the call center team and oversee the day to day monitoring of the email boxes associated with the program. To ensure a high level of accuracy they will lead the validation of the charter reservations in both Skyforce and LMS. From time to time and as assigned they will be willing and able to receive calls and make outbound calls to guests. Overall support of the charter operations team will be another part of the role.
Essential Job Functions:
- Day to day monitoring replies and escalation for inbound email boxes.
- Supporting the call center team through reviewing and quickly replying to chat.
- Validating Skyforce (Charter Software) reservations are accurately reflected in LMS and all reporting.
- Make outbound calls as necessary can include waitlisted guests missing TPAs and delay notifications.
- Receiving inbound calls as necessary can include times when call center is seeing high volumes and call backs from guests.
- Researching reservations and/or questions from charter operations revenue management or call center teams.
- TPA auditing to ensure all TPAs are received before flight departs.
- General support for the entire charter operations team to include assisting all team members.
- Any other duties as requested.
Qualifications:
- High School Diploma or equivalent required
- 1-3 years Hotel / Casino / Call Center / Charter Operations experience preferred.
- Strong computer knowledge of Excel preferred.
- Ability to communicate in English is required.
- Strong guest relations skills are required
Necessary Attributes/Characteristics:
- Must be able to communicate well in person on the telephone and in correspondence.
- Must be able to deal with upset customers and deliver unwelcome news.
- Must be able to pivot from day to day and hour to hour depending on the needs of the business.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to read write speak and understand English.
- Ability to sit and work on a computer for extended periods of time.
- Must be able to type and talk on the phone for extended periods of time
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainments employment process finalist candidates will be required to complete a background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.
Employment Type
Full-Time
