Front Desk Agent
Front Desk Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Join Our Team as a Front Desk Agent at Shoshone-Bannock Casino Hotel!
Are you ready to be the welcoming face of our hotel Were looking for friendly detail-oriented individuals to join our team as Front Desk Agents. If you enjoy helping people and thrive in a fast-paced environment this is the perfect opportunity for you!
What Youll Do:
- Greet Guests: Receive incoming guests and provide exceptional customer service.
- Handle Reservations: Respond to telephone inquiries and incoming reservations while promoting hotel services.
- Maximize Revenue: Ensure maximum room revenues through effective communication and upselling.
- Maintain Confidentiality: Protect proprietary and guest information; safeguard company assets and guest privacy.
- Communicate Professionally: Speak clearly and professionally; answer phones using proper etiquette.
- Share Knowledge: Be familiar with hotel amenities room rates promotions restaurants and local venues.
- Manage Cash: Handle assigned safety deposit box perform daily cash deposits and comply with variance policy.
- Complete Checklists: Follow the Daily Checklist with accountability and accuracy.
- Process Transactions: Accurately count cash and complete shift reports.
- Support the Team: Perform other reasonable job duties as requested by supervisors.
- Flexible Scheduling: Be available for venue/event-driven schedules including evenings weekends and long hours.
What Were Looking For:
- High School Diploma or GED: Required.
- Preferred Qualifications: College credits 12 years of experience Hospitality or Customer Service Certification excellent phone etiquette Online Travel Agent experience and bilingual in Shoshone-Bannock or Spanish.
- Special Skills: Motivated self-starter with strong organizational skills.
- Certificates License and Registrations: Must submit supporting documents of education and training. Must obtain and maintain a valid Drivers License and qualify for Fleet Management coverage.
Physical Demands:
- Communication: Ability to talk and hear regularly.
- Mobility: Ability to stand for long periods (610 hours) walk sit use hands and fingers and reach with arms.
- Lifting: Occasionally lift and/or move up to 50 lbs.
- Vision: Close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Work Environment:
- Public Environment: Work in a public setting with moderate noise levels.
- Equipment Use: Use standard office equipment such as computers phones photocopiers and fax machines.
Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!
At Shoshone-Bannock Casino Hotel we believe in taking care of our team members. Check out the fantastic benefits youll enjoy when you join our family:
Paid Leave and Holidays:
- Generous PTO and vacation days to recharge and relax.
- Ceremonial leave to celebrate important cultural events.
- Various holidays off to spend time with family and friends.
Comprehensive Benefits Package:
- Health Insurance: Medical Dental Vision and Prescription coverage.
- Life & Disability: Basic Life/AD&D/Dependent Life Short and Long-Term Disability.
- Telemedicine: Access healthcare professionals from home.
- Employee Assistance Plan (EAP): Support for personal and professional challenges.
- Supplemental Products: FSA Hospital Indemnity Critical Illness Accident Identity Theft Protection and Whole Life with Long Term Care.
- Retirement Plans: 401K and ROTH plans.
Enrollment Information:
- Open Enrollment: Once yearly.
- Eligibility: All permanent full-time employees (30 hours/week) after probationary period.
Ready to make a difference and enjoy these amazing benefits Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!
Please fill out the attached application and send it to Josephine Tuell at . If you have any questions or concerns please reach out to Josephine at ext. 3041.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
