Order Entry Specialist

Order Entry Specialist

Suwanee GA (On-Site) Monday to Friday 8 am to 5 pm

About the Company

AtThomco relationships matter and our customers are our first priority. Thomco is a well-established company that has been in business for over 40 years. We are a trusted ISO 9001:2015 and IATF 16949:2016 Registered industrial distributor and have consistently year after year helped our customers find the right product for their unique and customized applications. We are proud to be a 3M Preferred Converter an authorized Distributor of 3M Industrial Products an authorized distributor of Loctite Adhesives & Equipment and many other manufacturers. Our goal is to work with our customers to not only find the right solution but to help reduce costs to ensure their requirements are met. We value teamwork quality service respect and integrity.

Job Summary

TheOrder Entry Specialist is responsible for accurately processing customer purchase orders into the companys system ensuring timely fulfillment and high levels of customer satisfaction. This role serves as a key liaison between sales customer service production and shipping departments ensuring that order information is complete accurate and aligned with company standards. Typical duties include data entry verifying pricing and product availability tracking orders and resolving discrepancies or delays.

Key Job Responsibilities

• Will coordinate with other team members to process purchase orders from customers and accurately enter the information for the order into the company system. Will coordinate with other team members for different aspects of the order to manage and track the order through production and shipping.
• The key goal for this position is customer satisfaction which includes working on behalf of the customer and the sales and customer service teams to ensure that information is flowing to the customer and other internal team members as needed.
• The Order Entry Specialist is responsible for keeping track of the status of orders/jobs and typically has 100 to 200 orders/jobs in process at any given time.
• Most interactions with customers are via email. However the Order Entry Specialist is encouraged to develop strong relationships with customers and will be expected to interact on the phone as needed and will be required to interact with the sales team in person or on the phone to ensure increased efficiency and flow of communication.

Job Requirements

• High school diploma or equivalent.
• At least 6 months of office or clerical/administrative experience.
• Must have excellent written and verbal communication skills and the ability to anticipate customer needs.
• Computer proficiency is required. Must be able to learn new software.
• Understanding of Windows Microsoft Office Outlook email Dynamics 365 and Sage ERP software is highly desired.
• Strong attention to detail organizational skills and a customer-focused mindset are essential in this position.
• Must be a quick learner and able to multi-task.
• We look for a strong commitment to Company values and principles: Customer Service passion; Attitude; Cooperation; Teamwork; and a strong sense of Engagement and Ownership.

Compensation and Benefits

• ESOP (Employee Stock Ownership Plan)
• Profit Sharing with quarterly and annual payouts
• 401(k) retirement plan with company match
• Holiday pay
• Paid Time Off leave
• Medical Dental and Vision Insurance
• Group Life Insurance
• Short and Long Term Disability Benefits

In order to provide equal employment and advancement opportunities to all individuals employment decisions at this company will be based on merit qualifications and abilities. This company does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age and disability and/or any other protected status classification or factor in accordance with the requirements of federal state and local laws.