Professional Lines Claims Handler

With a company culture rooted in collaboration expertise and innovation we aim to promote progress and inspire our clients employees investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short We Enable Possibility.

Role purpose

The responsibility of a Claims Handler at Arch Insurance Company (Europe) Limited relates to all Professional Indemnity and Cyber claims generated by Arch managed syndicates and company platforms in the U.K with additional exposure in the U.S and EMEA regions.
Duties include but are not limited to the following:

Handle claims associated with Arch Insurance (Europe) Ltd policies.
Provide technical leadership to the rest of the London market on lead files.
Responsible for the delivery of a high level claims service. This involves regular communication with claims manager and underwriters.
Assist underwriters in the implementation of their overall underwriting strategy.
Represent Professional Lines/Cyber claims at events client meetings broker meetings and Arch internal meetings (when required).
Manage service providers involved in the claims function on a day to day basis
Assist in the manging of TPAs including annual audits.
Assist in aspects of coverage and potential recovery.

Key Responsibilities

1. Technical Expertise
Adhere to the Arch Insurance (Europe) Ltd reserving philosophy and ensuring claims are reserved in a consistent and accurate manner.
Responsibility for handling losses within handlers authority levels.
Deliver concise clear and accurate reports such as Large Loss and Risk Alert Reports.
Deliver concise clear and accurate Audit reports for compliance purposes.
2. Manage external service providers
Manage relationships with brokers Insureds Coverholders and third party providers.
Feedback on the performance of technical experts i.e. lawyers and loss adjusters and ensuring adherence to SLAs
Feedback on the performance of TPAs
Audit of TPAs
3. Claims Strategy & Market Leadership
Involved in the delivery of the departments business goals and objectives.
Representing Arch Insurance (Europe) Ltd in the London market for both Lloyds and company platforms.
Where Arch are agreement party act as a market lead including strategy planning managing market calls/meetings and the demands/expectations of market followers
Delivery of claims tasks and projects outside day-to-day workflow
Contribute to improving claims processes and procedures as necessary

Role Requirements

Skills / Competencies

Good technical knowledge of Professional Lines business
Knowledge of Cyber would be advantageous.
Fair understanding of UK law.
Experience of US law and insurance regulations in various jurisdictions would be advantageous.
Broad understanding of coverage issues/policy interpretation
Good report writing skills
Ability to communicate confidently at the highest levels across all areas of an organisation.
Strategically minded.
Results and service focussed.
Strong influencing and decision making
Ability to prioritise multi-task and be organised.
Ability to use own initiative or seek guidance as appropriate.
Excellent IT Skills

Qualifications

Minimum of 5x A-C GCSE grades A-levels or degree.
Progression towards CII would be advantageous.

Experience

Insurance claims Industry experience.
Minimum 3-5 years experience in a similar role and the Insurance Market which can be either company or Lloyds platforms.

#ArchInsuranceInternational

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