Genesys AI Developer

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Genesys AI Developer
Position: Senior Systems Engineer
Experience: 5-10 years
Category: Software Development/ Engineering
Shift: UK Shift
Main location: Bangalore Hyderabad Chennai Pune
Position ID: J0525-2035
Employment Type: Full Time
Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 5 years of relevant experience.
Position Description:.
Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX
Bot and NLP development using Genesys AI tools
Experience in building Conversational IVR chatbots and voicebots
Integration with third-party NLP engines like Google Dialogflow Amazon Lex IBM Watson
Strong knowledge of Genesys Architect Flows and call routing
Hands-on experience with Bot Flows Intents Slot Filling and Training datasets
Python/JavaScript for custom logic in bot integrations
REST APIs for system integrations
Experience with Google Cloud/AWS for deploying AI services
Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs
Experience with CRM and backend integrations (e.g. Salesforce ServiceNow)

CGI is an equal opportunity employer. In addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Skills:

• English
• Java
• Python

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.