Senior Learning Excellence Specialist
Senior Learning Excellence Specialist
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Job Description
About GetYourGuide
our careers website to learn more.
Team mission
Dedicated to continuous learning our mission at Learning Excellence is to empower Customer Care operations fostering a deep understanding of dynamic policies and processes at GetYourGuide. Our commitment is to elevate service standards professionalism and instill the guiding principles of GetYourGuide across the company and its representatives with a primary focus on providing specialized support and learning initiatives for the Care department.
You will:
- Manage and deliver training programs to ensure BPO (Business Process Outsourcing) agents hit their performance targets during the onboarding phase.
- Identify knowledge gaps among tenured agents and design tailored training sessions to address these gaps.
- Organize and facilitate training sessions to communicate new procedures and updates.
- Constantly revise and reassess training modules ensuring they align with dynamic processes and requests.
- Partner with the quality and process teams to analyze performance and identify areas for improvement.
- Collaborate with cross-functional teams (Sales Engineering Finance Product etc.) to ensure procedural changes are seamlessly integrated into training programs.
- Contribute to the development of a culture of learning excellence and continuous improvement.
Who you are
- You have 3 years of experience in a BPO (Business Process Outsourcing) environment or have worked closely with BPOs.
- You have experience as a learning specialist trainer or facilitator delivering both in-class and remote training programs.
- You are skilled at analyzing data identifying knowledge gaps and taking action based on insights.
- You excel at creating effective and clear presentations on complex topics.
- You have experience managing learning-related projects and collaborating with multiple stakeholders.
- You have an operational mindset a doer attitude and the ability to solve problems quickly and efficiently.
- Excellent written and verbal communication skills in English.
How we set you up for success:
- Invest in your development with an annual personal growth budget
- Enjoy flexibility with a hybrid work-from-home and telecommuting policy
- Save on transportation costs with discounted public transportation tickets
- Support your loved ones with generous maternity and paternity leave policies
And more...
We look forward to hearing from you
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at you have any further questions please do not hesitate to contact us via .
We are an equal-opportunity employer
Our commitment is that every qualified person will be evaluated according to skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scams
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity report it to . Stay vigilant and protect yourself from recruitment scams.
#LI-Hybrid
Required Experience:
Senior IC
Employment Type
Full Time
