Analyst- Service Desk (81752)
Analyst- Service Desk (81752)
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Job Description
Truthfulness Fairness Value Loyalty
At Western Financial Group we take pride in being one of Canadas largest insurance brokers. Our strength lies in our incredible team of over 2200 dedicated professionals spread across 180 locations nationwide. Together we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canadas Best Employers.
Discover a workplace where your well-being is a priority and your contributions make a real difference. With competitive benefits a strong community focus and a commitment to work-life balance Western is not just a place to work its a place to thrive!
Join our team and experience the Western difference where caring for our customers communities and team members is our passion!
Service Desk Analyst Victoria BC
Here is what a typical day looks like
- Provide first contact support for incidents and requests from end users
- Prioritize service and complete incoming service tickets in a timely manner
- Document end user incident and request details in tracking software
- Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe
- Respond to calls tickets chats and walk-up requests for technical support from internal business partners
- Escalate service tickets to impacted teams as required
The value you bring
- 1 years of customer service experience in a high-volume environment
- Education in Computer Science or related Technology field or equivalent combination of education and experience is an asset
- Organized and detailed orientated
- Ability to multi-task plan and prioritize incoming requests
- Good working knowledge with computers and applicable tracking software
- Strong verbal and written communication skills
Shift: Full-time: Monday Friday with requirement to work every 8th Saturday. 37.5hrs per week
Location: In office Victoria BC
Requisition: 81752
Compensation Range: $45000 - $55000
At Western we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible equitable and supportive ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer we welcome applicants from all backgrounds and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.
If you need assistance or have questions about requesting reasonable accommodation please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at or reviewing Careers Page on our website.
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks vacation 14 wellness days company matching investment and savings programs and 100% employer-paid group benefits.
For over 20 years community support has been integral to our culture through the Western Financial Group Communities Foundation.
Required Experience:
IC
Employment Type
Full Time
