Quality & Consumer Engagement Coordinator
Quality & Consumer Engagement Coordinator
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Job Description
Quality & Consumer Engagement Coordinator
Join our team and our mission.
We are revolutionising Health Care in our new state-of-the-art Facilities by empowering recovery through a holistic and community integrated Health Care model.
About Aegis Health
Aegis Health has a guiding philosophy and deep commitment to quality Health Care based on compassion and respect. Aegis Health has evolved from the Aegis Groups extensive experience in care provision to develop innovative Health Care Services. At Murdoch Square these integrated health services comprise surgical services mental health and primary care services. The surgical services are located across three floors in the Aegis Health Private Hospital. To learn more about Aegis Health visit our website: Health offers a competitive rate of pay and benefits including onsite parking. We offer a supportive workplace with education and training.
About the Role
The Quality & Consumer Engagement Coordinator is responsible for the maintenance of the hospitals incident management system quality improvement initiatives audit data collection and consumer feedback. Ensuring compliance with relevant policies and procedures whilst upholding and promoting Aegis Healths brand philosophy values vision and mission for both consumers and staff. A key responsibility is leading consumer partnerships in planning delivering and evaluating services in line with the NSQHS Partnering with Consumers Standard. The Quality & Consumer Engagement Coordinator is the key point of contact for consumer associated feedback compliments and complaints.
Role Objectives
Lead and manage consumer engagement initiatives to align with hospital strategy and NSQHSS Partnering with Consumers Standard.
Support the hospitals quality program in accordance with regulatory and accreditation standards.
Oversee the electronic incident and risk management system ensuring proper escalation and record accuracy.
Manage consumer feedback and complaints including timely service recovery actions.
Provide guidance on quality and consumer engagement to staff.
Administer the hospital audit program promoting continuous improvement based on audit outcomes.
Develop policies and procedures supporting quality and consumer engagement programs.
Assist with hospital licensing and accreditation activities.
Participate in decision-making within the scope of authority and practice.
Provide secretariat support for NSQHSS Committees.
Ensure consumer interactions reflect Aegis Health values.
Compile quality data and KPIs for hospital reporting.
Encourage and promotes positive consumer feedback across services.
Requirements of the Role
Essential:
A seasoned healthcare professional with over 5 years of leadership experience in quality management and consumer engagement.
Demonstrates expertise in private hospital licensing and accreditation with in-depth knowledge of the NSQHSS Mental Health Standards & Guidelines and LARU requirements.
Skilled in developing policies and procedures aligned with legislative and regulatory standards.
Adept at managing electronic incident management systems and proficient in Microsoft Excel.
Recognized for strong leadership communication and interpersonal skills particularly in diverse and challenging settings.
Capable of prioritizing workloads contributing to multidisciplinary teams and consistently achieving performance targets through solution-focused approaches.
You will be required to have or able to obtain:
Verification of eligibility to work in Australia.
Identification check validation.
Police check clearance.
Working with Children (WWC) check.
Desirable:
Current AHPRA registration
Consumer engagement associated training
If you embody these qualities and are excited about the opportunity to be part of the innovative Mental Health Care team at Aegis Health we would love to hear from you.
Required Experience:
IC
Employment Type
Full-Time
