Front Desk Agent
Front Desk Agent
Posted on :
02-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Additional Information: This hotel is owned and operated by an independent franchisee Scalzo Hospitality Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Delta Hotels Minneapolis Northeast is seeking a Front Desk Agent.
The Front Desk Agent will provide Remarkable Hospitality and exceptional service to every guest. This individual must have strong interpersonal and administrative skills. The Front Desk Agent must show professionalism at all times and is responsible for providing exemplary services to the guests upon every entry in the hotel during their entire stay and upon departure.
Accommodates guests of the hotel by performing the following duties:
Register and process guests using Opera and other various software systems.
Accommodate guests requests and phone calls in a friendly and discreet manner.
Follow established policies and procedures.
Anticipate ways to increase guest satisfaction.
Clearly dispatch and communicate with all hotel staff (Engineering HR Sales and Food & Beverage).
Maintain and accurate handover log for the next shift noting pending services for guests.
Maintain a clean and neat front desk area.
Encourage guests to enroll in the Marriott Rewards Program.
Knowledge of surrounding attractions restaurants directions and ability to make recommendations to guests.
Adapt to special high-pressure and sometimes unexpected situations.
Assist in various projects and office related tasks as needed.
Answer phones in a courteous and efficient manner according to the Marriott International standards.
Organize confirm and process guest check-ins/ check-outs and adapt for any changes.
Secure payment verifying and adjusting billing as needed.
Provide guests with room and hotel information directions amenities and local interests.
Run daily reports reviewing to see what needs to be communicated to the next shifts staff.
Complete cashier and closing reports counting the bank at the end of each shift securely.
Accept and record wake-up calls delivering to the right department.
Communicate any emergency lost item or theft to proper security staff and/or authorities.
Keep contingency lists in case of emergency and communicate any necessary messages.
PHYSICAL REQUIREMENTS:
Stand and walk for up to 4 hours in length.
Lift up to 15 pounds regularly and up to 50 pounds as needed when assisting with luggage.
Spend extended lengths of time viewing a computer screen.
Operate office equipment such as: computer printer multi-line phone fax machine filing cabinets and others as needed.
Stoop push twist turn upward reaching stretch crouch sitting grasping climbing stairs bend squat and perform repetitive motions.
Other duties may be assigned.
QUALIFACTIONS:
High school education and relevant training and experience preferred.
Must possess computer skills (programs such as Microsoft Office etc.)
Strong verbal and written communication; must be able to speak write and understand English.
Scheduling flexibility to include days nights weekends and weekdays.
Regular and dependable attendance is required. Attendance at scheduled meetings and training sessions is required.
Understand and communicate the Scalzo Hospitality Core Values.
Knowledge of applicable Federal state and local health safety and legal regulations.
$18-$20 per hour eligible for benefits after 60 days
The hourly pay range for this position is $18.00 to $20.00.
This company is an equal opportunity employer.
frnch1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
