Customer Service Supervisor (1077389)
Customer Service Supervisor (1077389)
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$ 69500 - 92600
1 Vacancy
Job Description
Position Title:
Customer Service Supervisor
Pay Rate:
$69500-$92600
Multiple factors including Individual experience skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IPs annual incentive plan.
Category/Shift:
Salaried Full-Time
Physical Location:
4847 Cargo Drive
Columbus Georgia 31907
The Job You Will Perform:
- Responsible for providing overall direction and leadership to the customer support team. Improve efficiency profitability and customer satisfaction by implementing service and operations strategies. In addition to business improvement provide team members with challenging work and developmental objectives and will share both responsibility and accountability in the attainment of organizational goals.
- Act as a front line decision maker managing major and significant customer accounts some having enterprise agreements.
- Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
- Receipt and processing of requests for price quotations purchase orders order changes adjustments and cancellations.
The Qualifications Skills and Knowledge You Will Bring:
- High school diploma or GED
- Preferred Bachelors degree in a related field or related experience and/or training; or equivalent combination of education and experience.
- Preferred experience working in a manufacturing environment
- Preferred computer data-entry experience
- Eight or more years of customer relations experience in the Corrugated Box Industry
- Customer focus
- Timely decision making
- Managing and measuring work
- Motivating others
- Building effective teams
- Directing others
- Informing and managing conflict
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health welfare and retirement plans including Medical Dental Life insurance Flexible Spending Accounts Short-term and Long-term Disability 401(k) Company-funded retirement contributions Paid Time Off Education & Development (including Tuition Reimbursement) Student Loan Repayment Assistance and Voluntary Benefits including insurance for home auto vision and pets.
The Career You Will Build:
Sales and Leadership training promotional opportunities within a global company
The Impact You Will Make:
We continue to build a better future for people the planet and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and youll see why our team members say theyre Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe caring and inclusive workplaces. We have team members all around the world with diverse backgrounds experiences and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected valued engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly inclusive and diverse culture.
The Company You Will Join:
International Paper (NYSE: IP) is a global producer of sustainable packaging pulp and other fiber-based products and one of the worlds largest recyclers. Headquartered in Memphis Tenn. we employ approximately 39000 colleagues globally who are committed to creating whats next. We serve customers worldwide with manufacturing operations in North America Latin America North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting .
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .
Required Experience:
Manager
Employment Type
Full-Time
