People & Culture Local Services Consultant - Canada (427657)

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.

What Youll Do

As a People & Culture Local Services consultant you will act as a Functional Specialists providing unique country expertise to deliver best in class experiences across the employee lifecycle while at the same time driving operational excellence to ensure compliance

This position mainly centers on Canadian onboarding and offboarding processes including severance packages but is not limited to these areas. It also involves providing backup support for Canadian benefits during vacation periods times of high demand and circumstances requiring provincial-specific expertise

This role will also be responsible for conducting P&C Lounge sessions both onsite and virtually. Our P&C Lounge is a new channel for all employees addressing the need for more personalized and localized HR support for sensitive complex or non-standard P&C related topics.

While the primary focus of this role is on Canadian Work Events you will also be supplementary support for similar processes in the US.

PCLS combines operational and consultative support managing a wide array of processes with the role potentially evolving over time.

• Design / Administer HR Services:
• Implement and manage HR programs policies and practices using both global models and local on-site support.
• Maintain comprehensive knowledge of HR service areas to address employee inquiries effectively.
• Ensure detailed record-keeping of HR activities and maintain high-quality HR data within various systems

• Employee Lifecycle Support:
• Evaluate and validate local HR policy compliance for various functions.
• Deliver a wide array of processes in-country processes including Onboarding Contractual Changes End of Employment and P&C lounge.
• Provide 1:1 consultancy on local HR policies acting as a second-level case manager for policy queries.
• Manage non-digital employee files and documentation as per legal requirements

• Organizational and Operational Support:
• Support SAPs business development activities like restructurings and location consolidations.
• Play a key role in M&A projects facilitating post-merger integratio

• Process Improvement and Innovation:
• Monitor SLAs and KPIs using feedback to enhance service efficiency and processes.
• Lead / Support roll-outs of new processes and tools coordinating with IT on updates and training.
• Proactively and consistently raise process improvement opportunities from the local view

• Collaboration and Stakeholder Management:
• Act as a liaison between local and global HR service teams.
• Support partnerships with HR Directors People Relations Total Rewards and external vendors

What You Will Bring

• Experience and Expertise:
• Strong competence with HR tool and procedures
• Independent project management skills with the ability to assess risks and ensure timely project delivery

• Communication and Collaboration Skills:
• Ability to communicate clearly across functions providing constructive feedback and ensuring understanding within defined policies.
• Proven ability to build collaborative work relationships with HR counterparts and stakeholders

• Problem-Solving and Innovation:
• Experience in driving process improvement initiatives.
• Proactive approach in enhancing HR services for better efficiency and compliance.

• Career Level and Accountability:
• Proven track record of working independently within defined processes to deliver project outcomes.
• Experience handling projects of moderate complexity with regular reporting to management.

Preferred candidate has prior experience in HR service delivery

Meet Your Team:

People & Culture Local Services is a worldwide organization comprised of functional specialists dedicated to providing efficient services and consultancy across the employee lifecycle with particular focus on areas requiring unique country-specific support. Our team plays a crucial role in enabling cloud transformation by tailoring global solutions to meet local needs and serves as a key connector linking teams and processes within each country.

Our mission is to ensure compliance and safeguard SAP while simultaneously enhancing employee experiences to help our colleagues thrive. By localizing solutions and fostering collaboration we aim to bring out the best in our employees aligning with SAPs broader objectives of innovation and excellence. Join us in our commitment to elevate the people experience and drive transformative change across our organization.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: .

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 62500 - 135100 (CAD) CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 427657 Work Area: Human Resources Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid