Technology Technician
Technology Technician
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Job Description
Summary: This position assists school staff with technical support of laptop and desktop computers applications and related technology. Support includes configuration installation and testing of computer systems and peripherals within established standards and guidelines. The position requires interaction with applications/software Voice over IP telephones and computers to diagnose and resolve issues. The incumbent may also assist in the maintenance and testing of network servers and associated equipment. Duties/Responsibilities:Support technology use in an educational settingRespond to end user needs in a professional and respectful manner both verbally and in writingSupport end users of software such as but not limited to: MS Office Google Apps for Education and other applicationsInstall software applications PCs printers telephones and other peripheralsInstall and support wireless technologiesAnalyze troubleshoot and resolve software and hardware problemsWork and prioritize tasks via a Help Desk ticket systemDocument and record all repairs and end user requests in said ticket systemProvide support for staff in general troubleshooting technology maintenance updating inventories creating Help Desk tickets with vendor support contacts to resolve technical problems with desktop laptop and tablet equipment and and maintain VoIP telephone equipment and in maintaining a schoolwide software and hardware documents on the use of hardware and end users in the use of applications and peripheral department project-based work as other duties assigned by the Information Technology Skills/Abilities:Work independently in a fast-paced environment juggling many tasks and requests from school usersCommunicate effectively with users of varying technological prioritize and troubleshoot a large volume of to learn new technologies and willingness to apply problem solving and troubleshooting and Experience:Working knowledge of Chromebooks PC operating systems desktop applications and desktop imaging and configuration/deployment solutionsFamiliar with Google Workspace tools apps and extensionsKnowledge of Active Directory LAN/WAN networking VoIP security antivirus backup virtualization windows server operating systems firewalls and wireless systems2-3 years hands on computer/chromebook support experience requiredPhysical Requirements:Travel between buildings as needed and may require long periods of moderate physical activity including but not limited to bending stooping and lifting up to 50 pounds.
Required Experience:
IC
Employment Type
Full-Time
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