Senior Professional Services Consultant- Public Sector
Senior Professional Services Consultant- Public Sector
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 90000 - 120000
Vacancy
1 Vacancy
Posted on :
01-06-2025
Job Description
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in todays overwhelming digital world. Through WalkMes guidance engagement insights and seamless automation employees are more efficient executives have better visibility into digital usage and organizations maximize the full value of their digital assets to empower digital transformation.
The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. Were looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology solutioning and customer success. The Professional Services Consultant will report to a Professional Services Manager.
What Youll Own
- WalkMe Implementation: Design build and implement interactive experiences for our customers to drive business impact such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives pain points and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects collaborating with customers internal stakeholders and the development team to ensure successful delivery within scope timeline and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMes effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers developers customer success teams and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
What You Need to Succeed
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
- Strong understanding of user behavior and how to improve user engagement through WalkMe.
- Familiarity with HTML CSS and JavaScript to customize and integrate WalkMe elements into web applications.
- Proven experience working with FedRAMP implementing SaaS products with federal agencies and understanding of government security frameworks (e.g. NIST FISMA).
- In-depth knowledge of ATO processes and experience in guiding clients through the authorization process.
- Analytical mindset capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
- Excellent communication and collaboration skills with the ability to work effectively in a team environment.
- Attention to detail ensuring WalkMe elements are visually appealing user-friendly and aligned with our brand guidelines.
- Problem-solving skills capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 5 years experience working with the Federal Partner Ecosystem and Federal Systems Integrators
- 5 years of experience in Professional Services Implementation Consulting or Customer Success within the Public Sector.
- 2 years of SaaS experience.
- Bachelors degree in a relevant field preferred.
What Sets Us Apart
- At WalkMe we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay employee resource groups holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent bringing a range of perspectives experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity insight and market innovation. We welcome and encourage applicants from across different genders gender identity and expression sexual orientation race age national origin citizen status religion body size socioeconomic status ability neuro(a)typicality physical appearance veteran status or any other characteristic.
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person celebrating what makes us unique and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families 401(k) program with company matching (up to $5000) and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM LinkedIn Walgreens Microsoft Adobe Hersheys Quest Diagnostics and more!
Join our dynamic team and contribute to the success of our products by providing users with an exceptional experience through WalkMe. If you are passionate about enhancing user experience and have a keen eye for detail we would love to hear from you.
Our job titles may span more than one career level. The total OTE for this role including base pay and variable is between $90000 and $120000. The actual base pay is dependent upon many factors such as: training transferable skills work experience business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus benefits and RSUs as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Required Experience:
Senior IC
Employment Type
Full-Time
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