Product Consultant, DS Client Services
Product Consultant, DS Client Services
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Job Description
About the Role:
Grade Level (for internal use):
07
The Team: You will join a global collaborative and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data Fundamental data ESG Ratings and more!
You will start in a frontline role working with multiple levels of the team. Due to frequent interactions with sales and product management this is a highly transparent role with potential for growth outside the department. This role will enable you to have the opportunity to move to the Solutions Architect role in future working more closely with a book of clients to best utilize our products to achieve their goals. You will also have access to our wide range and ever-growing selection of datasets. Feel free to take a look here:
and Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools data and the industries we cover. You will integrate into a group with high expectations and can expect to have a significant impact on our customers experience. Your position will be the critical link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools as a Channel Solutions Product Consultant you will be providing the best and most efficient ways for our clients to achieve quality results. You can find more information on our main product Xpressfeed here: this role you will:
Respond to inquiries for data feed and cloud service clients
Improve your technical expertise with User Acceptance Testing (UAT) MS Excel and SQL
Provide professional timely quality support of our feed-based products
Record accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce)
Document newly found solutions and product updates
Collaborate with internal teams across the global organization to answer client concerns and route improvement requests and sales leads
Stay current on existing and newly developed product offerings
What were looking for:
Basic Qualifications:
Minimum of Bachelors degree in Finance Business Accounting Economics or related field
Knowledge of corporate accounting statements such as the income statement balance sheet and cash flow statement
Excellent written and verbal interpersonal skills strong attention to detail and ability to multitask and prioritize effectively
Team-player mentality with collaboration skills
Flexibility for changes in a dynamic environment
Advanced Excel experience
Desire and aptitude for continuous learning
Additional Preferred Qualifications:
0-2 years working experience in a finance or data related position
Knowledge of investments including private equity public equity fixed income ETFs mutual funds commodities etc.
SQL experience
Proficiency with Capital IQ Platforms/Products
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON203 - Entry Professional (EEO Job Group)
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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