Senior Associate- Change Management and Training Specialist
Senior Associate- Change Management and Training Specialist
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$ 86300 - 98400
1 Vacancy
Job Description
Capital One provides a fast paced dynamic environment where you can excel in your career. At Capital One diversity inclusion & belonging are valued at our core sparking and enabling us to do good for our associates customers and communities. Guided by our shared values we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences and empower our associates to do great work by creating a culture of belonging that values diverse perspectives fosters collaboration and encourages innovative ideas and are routinely recognized as one of the best companies to work for.
Role Summary
Capital One a Fortune Magazine 100 Best Companies to Work For is transforming the US Card Business and is seeking a change agent professional to create positive and evolving change as a part of our Marketing Operations transformation. This is a critical role in supporting the creation and implementation of change management through communication and training strategies that focus on marketing process operations systems and technology utilization.
Responsibilities
Change Management Strategy Support: Assisting leadership on defining the change initiatives
Partners with Marketing Operations leadership to understand the vision to help direct the change effort while assisting with light process improvements
Design comprehensive communication plans to support the initiatives by outlining the goals benefits impacts of change to business and stakeholders and measurements of success
Create executive presentation documentation to gain leadership buy-in and support in concert with the sponsoring leader driving the change
Facilitate focus groups/surveys to gather feedback from stakeholders and impacted associates and recommend change management strategy adjustments as needed
Collaborate with business units to align change activities with process improvement ideas.
Content Creation Presentation and Distribution
Develop and produce high-quality content for various communication channel distribution including presentations emails newsletters and internal communications
Create training materials FAQs and guides for change management implementation to help associates impacted understand and adapt to change
Ensure change management communications are tailored to the specific needs or concerns of the impacted groups
Play a key contributor role in overall change management implementation rollout plans
Partner with managers and individual influencers to measure the effectiveness of communication strategies and plans
Manage and maintain a communications documentation repository for all change management initiatives
Change Management Effectiveness
Create a safe and collaborative environment for associates to openly discuss change challenges and failures and present alternative solutions or paths to accomplish change management goals
Develop quantitative and qualitative measurements for assessing change effectiveness at key points in the change management plan as well as post-implementation for lessons learned or to recommend optimization ideas
Present effectiveness measurement and optimization ideation to leadership to demonstrate level of success and evolution recommendations
Training Strategy and Delivery
Design and deliver engaging training sessions to equip users with the knowledge and skills required to navigate organizational changes.
Develop training strategies that align with the overall change management plan and support end-user adoption.
Create learning content such as presentations/decks eLearning modules job aids videos and interactive workshops
Facilitate both virtual and in-person sessions using adult learning principles and inclusive engagement techniques
Evaluate training effectiveness through assessments feedback and performance metrics and refine materials accordingly
Partner with SMEs and process owners to ensure training is accurate timely and relevant to operational needs
Basic Qualifications
Bachelors Degreeor military experience
At least 2 years of communications public relations or marketing as a discipline
At least 2 years of experience in a role with project or process management responsibilities
At least 2 years of hands-on experience developing and facilitating training programs
Preferred Qualifications
Change Management Certification (Prosci Change Management Certification CCMP - Certified Change Management Professional etc.)
Experience with Google Workspace Adobe Workfront and data visualization software
Vessel product knowledge
Ability to design and deliver hands-on impactful training that goes beyond presenting - engaging learners through practical application and real-world relevance.
Excellent written and verbal communication skills with the ability to create engaging documentation
Understanding of change management principles and methodologies (Prosci ADKAR)
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $86300 - $98400 for Sr. Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
