Scheduling Coordinator

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth a positive work environment with team morale and camaraderie a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence Senior Helpers of Portage/Geaugais the company for you.

Our Scheduling Coordinator/Caregiver will be a vital team member in the daily operations of our company and will ensure that our clients receive the care they need from our care-giving team.

Enjoy Our Job Benefits:

• Profit Sharing
• Pay On Demand
• Varied Discount Programs
• Medical Dental Vision

Why Work for Senior Helpers

• Great Place to Work Certified91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging
• Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony

Primary Responsibilities(including but not limited to):

• Has a regular communication process with Caregivers and clients including site visits as needed.
• Manages workload based on goals initiative and prioritization.
• Select schedule and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains an appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts emergencies and/or call-outs arise. The company schedule must be completed 7 days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family.
• Track and record all scheduling changes in the company software.
• Accept on-call duty averaging 1-2 weeks per month and as directed by the Client Services Director and Owner(s).
• Communicate and provide input to the Client Services Director/Owner(s) on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date including tracking expiration of any licensing insurance etc. in computer software. Collects new documents as directed and notifies the Owner/CEO when new documents cannot be obtained.
• Audit time cards regularly to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absence.
• Act as a point of contact with the clients family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Confirms that clients and their families are satisfied with the Senior Helpers services and reports findings to the Client Services Director.
• Works in conjunction with the Client Services Director and Owner(s) in resolving complaints incidents and injuries.
• Answer incoming phone calls to the office to ensure a 100% call answer rate and 100% client satisfaction.
• Introduce Caregivers to Clients when the Client Service Director is unavailable.
• Visits clients as directed by the Client Service Director.
• As time permits reach out to aging referrals with a goal of booking an assessment 20% of the time.
• Participates in Marketing events as needed.
• Other duties as assigned.

Qualifications

• Must have excellent organizational skills attention to detail and the ability to prioritize in a changing environment.
• Must have excellent phone skills and follow-up skills with prospects clients and client families.
• Proactive problem prevention and issue resolution leadership ability.
• Minimum of six months experience in a care-giving role.
• Customer Service or Industry experience preferred.
• An associates Degree and one year of related work experience are highly preferred.
• Proficiency in Microsoft Word Excel Internet and Outlook required.
• Ability to learn other software programs quickly.
• Strong verbal communication skills especially using the telephone.
• Ability to work independently and as part of a team.
• Ability to communicate with the owners after hours and on weekends as needed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state and local news