Manager, Member Services
Manager, Member Services
Posted on :
01-06-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-06-2025
Job Description
At CCA Global Partners our employees are dedicated to creating a better world through talent innovation and passion. We connect family-owned businesses across North America providing them with the scale resources and innovation needed to thrive in a competitive big-box world. With a hybrid work schedule flexible time off and benefits designed to support our employees and their families we invite you to bring your own talent and enthusiasm to our team and make a real impact.
Your dream job might be closer than you think as a Manager Member Services in our Manchester NH for our Retail Groups Division. Alongside great benefits and a collaborative friendly work environment CCA Global Partners offers a hybrid work schedule allowing you to work remotely on Mondays and Fridays and in the office from Tuesdays through Thursdays. We have an exciting opportunity for a talented Account Management professional with outstanding customer service communication and people management skills.
As a Member Services Manager you will oversee and motivate the Regional Business Consultant (RBC) team ensuring alignment with goals set by the VP of Member Services. This role involves coaching training and providing direct guidance to RBCs to drive goal attainment. Additionally the Manager supports the VP in understanding and implementing Retail Group tools products and services aimed at enhancing member growth and profitability.
Our ideal candidate will have experience in leading account teams focused on customer service be comfortable interfacing with client members can prioritize and multitask in a dynamic fast-paced technology driven environment and work effectively and calmly under deadlines.
In this role you will:
How we take care of YOU:
What Makes Us Special CCA Global Partners is a leading cooperative business model empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale resources and innovation that drive sustainability growth and effective competition in todays evolving marketplace.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference Say YES and well say WELCOME HOME!
#LI-HYBRID #ZR
Your dream job might be closer than you think as a Manager Member Services in our Manchester NH for our Retail Groups Division. Alongside great benefits and a collaborative friendly work environment CCA Global Partners offers a hybrid work schedule allowing you to work remotely on Mondays and Fridays and in the office from Tuesdays through Thursdays. We have an exciting opportunity for a talented Account Management professional with outstanding customer service communication and people management skills.
As a Member Services Manager you will oversee and motivate the Regional Business Consultant (RBC) team ensuring alignment with goals set by the VP of Member Services. This role involves coaching training and providing direct guidance to RBCs to drive goal attainment. Additionally the Manager supports the VP in understanding and implementing Retail Group tools products and services aimed at enhancing member growth and profitability.
Our ideal candidate will have experience in leading account teams focused on customer service be comfortable interfacing with client members can prioritize and multitask in a dynamic fast-paced technology driven environment and work effectively and calmly under deadlines.
In this role you will:
- Assist the VP of Member Services with new program rollouts policy development budgeting and special initiatives.
- Ensure successful Member participation through consistent personalized communication and issue resolution.
- Coach and mentor RBC staff in delivering high-impact retail marketing financial and operational consulting.
- Collaborate on the creation and delivery of training programs to strengthen RBC capabilities.
- Maintain strong partnerships with Members by understanding their unique challenges and opportunities.
- Provide feedback and insights from the field to the VP of Member Services to support strategic alignment.
- Design and execute a weekly outreach plan for RBCs to keep Members informed and aligned with company vision.
- Guide RBCs on strategies to drive Member participation core purchasing and rebate performance.
- Bachelors degree in marketing or business and 3-5 years experience in retail sales or customer service or the equivalent combination of a high school degree plus 5-7 years related education and experience. Minimum of 2-3 years of experience managing people.
- Must have computer skills including Excel Word Microsoft Office and CRM systems.
- Must be proficient in conducting web-based research using common social media platforms for business purposes and navigation mobile and tablet-based technologies.
- Must have excellent communication skills the ability to prioritize and respond quickly outstanding follow up and the ability to learn and absorb new information quickly.
- Must be able to travelas needed for 3-5 days each trip.
- Flooring industry experience is a plus.
How we take care of YOU:
- Honored as one of New Hampshires Best Companies to Work For many times since 2002 including Hall of Fame honors inand 2024.
- We provide YOU the ability to collaborate with a passionate group of leaders peers and amazing Members!
- We recognize YOU for your accomplishments and contributions through development growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of and we support you and your loved ones through lifes various stages and situations.
What Makes Us Special CCA Global Partners is a leading cooperative business model empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale resources and innovation that drive sustainability growth and effective competition in todays evolving marketplace.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference Say YES and well say WELCOME HOME!
#LI-HYBRID #ZR
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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