IT Technologist

THE POSITION

The Brattle Group a privately held global economics consulting firm is looking for a IT Technologist to join our Boston office. The IT Technologist position is responsible for creating procedures processes and documentation to facilitate the daily operational objectives of the Helpdesk and Desktop Support teams. This candidate will take ownership of projects to implement administer and maintain end user technologies and systems. Working across business units to identify and implement processes or automations that will drive efficiency in the IT end-user department.

Some of the day-to-day responsibilities of this role include:

• Responsible for installing testing and implementing hardware and software to support the firms desktop virtual and web-based systems
• Manages software and patch configuration administration and deployment via MS Intune
• Ownership of the implementation administration and management of enterprise OS image creation and software via MS Autopilot
• Assists the IT management team to achieve operational objectives. Is responsible for the creation maintenance and updates of documentation required for the daily operations of the Helpdesk and Desktop Support teams
• Administration of Delinea Privilege Access Management solution for managing software access
• Assists in developing and reviewing product specifications for IT asset procurements
• Proficiency with PowerShell scripting and its relation to software management and deployment tools
• Assists with Zoom enterprise configurations via cloud portal
• Administration of HP Poly Lens for Zoom AV appliances
• Escalation point for support tickets
• Assists with on-site systems hardware and network appliance installation configuration and management in coordination with the Infrastructure team
• Creates and maintains documentation for applying IT procedures and guidelines
• Printer configuration and driver script deployment
• Supports the Infrastructure team with functions of DR backup and restore systems and procedures as needed
• Works with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements

THE CANDIDATE

• Associates or Bachelors degree in IS CS or EE or will consider equivalent experience in lieu of degree; A MCP or other equivalent certifications a plus
• At least seven (7) years of experience in computer operations desktop support and/or helpdesk support
• Microsoft Office 365 administration and support expertise
• MS Autopilot/Intune image and patch deployment system administration expertise
• Application configuration and deployment
• Excellent customer service skills
• Ability to mentor junior level colleagues
• Scripting via PowerShell
• Privilege access management administration
• Current LAN and WLAN IP network technologies
• iOS configuration and mobile device deployment management and support in an enterprise environment
• Zoom and Zoom Rooms video conferencing management multi-site configuration and support (Poly Lens a plus)
• VPN client configuration and support a plus
• VMWare Horizon client configuration and support a plus
• Ability to manage a fast-paced multiple location environment with multiple tasks and demands
• Ability to initiate manage and implement multiple projects simultaneously without direct supervision in an organized professional detailed and efficient manner
• Ability to work effectively and to interact with clients team members as well as third-party vendors and service providers
• Ability to think creatively and contribute to team objectives
• Requires physical activity including the regular moving of items of fifty (50) pounds or more
• Occasional travel as needed
• Carrying communication device required
• Evening/weekend work may be required
• Must be able to access systems and email remotely
• Rotating on-call coverage support required

Brattle offers a competitive benefits package base salary and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston MA is $80000 - $90000 annually. Actual salary will depend on a variety of factors including experience and training.

This role is not eligible for visa sponsorship.

THE EMPLOYER

The Brattle Group answers complex economic finance and regulatory questions for corporations law firms and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts which include leading international academics and industry specialists. Brattle has 500 talented professionals across North America Europe and Asia-Pacific. For more information please visit .

EQUAL OPPORTUNITY

The Brattle Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion citizenship status national origin ancestry sex gender identity and expression age height weight domestic partner status Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status) genetic information sexual orientation disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation) marital status veteran status political affiliation drug or alcohol abuse or alcoholism or any other characteristic protected under applicable law.

We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.