Customer Success Manager - EMEA

Were quickly growing and super excited for you to join us!

About Topsort

At Topsort we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech friendly products and AI. We believe in making advertising intuitive intelligent and genuinely cool without any of the creepy ads or cookie-obsession (well maybe just the chocolate ones). In a rapidly changing industry were on a mission to democratize monetization access for all and ensure that advertising doesnt leave any brand or seller feeling confused or Topsort has 6 major hubs worldwide and employees in 13 countries including Menlo Park Boston Santiago Chile Sao Paulo Brazil Barcelona Spain and Sydney Australia. We are a truly global company that was born in the pandemic thats had rapid growth since out of a genius product a customer-first mentality and a hardworking team of talented individuals. Since our founding in 2021 weve gained customers in retail marketplaces and delivery apps in 40 countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment Do you like seeing your work create real-time impact being part of a rocket ship from the very beginning Lets do the unimaginable - lets make ads clean and cool again with AI and modern technology.

What its like to work at Topsort

Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. Its a sports team thats hyper focused on winning collaborative internally and competitive externally - never the other way around. We thrive on working in the open lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.

You will:

• Establish strong long-term relationships with key clients in the retail media sector and Serve as the primary point of contact for clients ensuring their needs are met and their expectations are managed.
• Assist new clients with onboarding ensuring they understand how to effectively use the software. Provide training and support to clients to maximize their use of the platform.
• Identify Upsell Opportunities: Analyze client usage and needs to identify opportunities for upselling additional products or services. Develop and present proposals for upsell opportunities to clients demonstrating the value and benefits. Achieve Revenue Targets: Set and achieve upselling targets and ad spend goals for each account. Develop strategies to drive increased ad spend and account growth.
• Strategic Advising: Act as a strategic advisor to clients providing insights and recommendations to optimize their retail media campaigns. Stay informed about industry trends and best practices to provide value-added advice to clients.
• Issue Resolution: Proactively address any issues or concerns raised by clients. Work closely with internal teams (e.g. data science product sales) to resolve client issues promptly and effectively.
• Cross-functional Collaboration
• Collaborate with sales marketing product and support teams to ensure client success
• Share insights and best practices with the global account management team.

What (we think) you need to be successful- were open to not checking all the boxes and be proven wrong by outlier candidates as well!

• Bachelors degree or MBA preferably a technical background strong communication and interpersonal skills.
• Retail Media Expertise: Proven experience in account management within the retail media or advertising industry. Familiarity with retail media and advertising technologies.
• Sales: Ability to identify and pursue upselling opportunities Strategic thinking and problem-solving skills.
• Entrepreneurial Mentality: Ability to work independently and as part of a global team strong organizational and time management skills.
• Comfortable working with a technical solution and ability to translate technical capabilities to retailer language.
• This role will be based in Barcelona 4 days onsite 1 day remote - requires travel both in Europe and internationally for onsite client visits and industry events.
• Bonus point if you speak more than just English bilingual or trilingual We love that!

These responsibilities and skills ensure the Account Manager can effectively support and grow the companys presence in the local market drive client success and contribute to the overall growth strategy.

Why its awesome to work at Topsort

• Direct Feedback and Rapid Growth:We work hard set aggressive goals and execute flawlessly to accomplish them. We give candid feedback push each other to set higher goals and produce more impact by always thinking how do we do this faster and better
• Be part of an elite and collaborative sports team:We believe startup scaleup is just like a team sport. Its been written in our motto since day 1 that we are collaborative internally competitive externally and never the other round around. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team.
• Intellectual Rigor and Individuality: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in person offsite gathering. Youll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1. From personalized birthday gifts to work anniversaries and management training program or in-person gatherings or career talks and mentorships part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We dont take management with a cookie cutter approach - but rather we cherish your quarks and think it makes us stronger.
• Company Offsite and Industry Exposure:Once a year Topsorters get together as a whole and also meet customers and really spend time to get feedback
• 401K Matching and Comprehensive benefits: We provide a generous and comprehensive set of health benefits including vision dental and a 3% 401K matching as soon as you join!
• Working Equipment and Hubs:our team is global and also centered around hubs that means youre welcome to create a hybrid work schedule and encouraged to travel to other hubs to collaborate. We provide working devices of your choice and surprise swags for special events.
• Flexible PTO schedule with floating holidays- we encourage Topsorters to take time off and recharge and respect different cultural norms so offer floating holidays to accommodate the celebrations youd like.
• Meditation App Birthday and Anniversary Celebrations- we like little surprises and remember the key moments to celebrate with you!

Do you sound like the right fit Lets dive right in!