Account Manager

Account Manager

Location: Toronto ON

Purpose

Lay the foundation for successful client partnerships by keeping the agency team organized and up to speed on all account activities.

Responsibilities

Mastery of the Basics

• Own meeting logistics and requirements for all client meetings.
• Hold well-run meetings start on time have proper materials available and ensure proper written follow-up.
• Be knowledgeable and manage details of all assigned client projects.
• Ensure clients are proactively and consistently up-to-date on all projects.
• Track hours/scope and distribute hours reports.
• Responsible for accurate and timely budget tracking and invoice billing.
• Responsible for the coordination and creation of presentation materials with appropriate team members.
• Maintain and archive detailed records of the life of a project on the agency server.

Account Management

• Become and remain knowledgeable about assigned clients business including marketing/communication objectives KPIs category competition etc.
• Track all competitive advertising activity and own the preparation of competitive reviews and updates.
• Work closely with Project Manager Creative Strategy and Production groups to keep them informed of any changes in client and/or competitive climate.
• Own relationships with Project Management lead across assigned accounts/projects.
• Determine if work is in scope/out of scope work with Resource Planning on hours estimation.
• Maintain client status reports for all projects (job number deliverables status next steps and key dates hours).
• Distribute Client Brief internally (objectives timing and budgetary ballparks).
• Work with Account Leadership Production and other department heads to define time estimates for projects.
• Enter estimates into project management software.
• Work with Agency Operations to assign Account Resources to projects.
• Be informed of the internal project schedule to set accurate expectations with client and partner agencies.
• Work closely with Resources / Project Manager as needed to align the schedule and status of all projects.
• Facilitate client reviews and sign-off; document feedback next steps and share (Conference Report) with internal team and client.
• Identify the next steps (tasks responsibilities and timing) for creative/brief based on client review.
• Work with Production (and Business Affairs) to manage estimation and client approval of talent costs.
• Maintain relationships with partner agencies and make them aware of production schedules and/or changes.

Competencies

Written Communications. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Problem-Solving. Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers.

Priority Setting. Spends their time and the time of others on whats important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Listening. Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree.

Interpersonal Savvy. Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and act; can diffuse even high-tension situations comfortably.

Action Oriented. Enjoys working hard; is action-oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Professional Skills & Knowledge

• Must be highly organized and detail-oriented in a production-intensive environment
• Ability to collaborate within a team environment
• Strong verbal and written communication
• Proficient Google Suite and Collaboration Tools especially Google Slides

Experience

Ideal candidate has <2-4 years experience and/or a passion for brand advertising and marketing.

About Iris

We are proud to be an equal opportunities employer and recruit on talent alone regardless of age gender identity ethnicity religion education class sexual orientation or disability. We champion diversity and believe it not only benefits but enhances our creativity our company and the wider society at large.

Required Experience:

Manager