Service Delivery Manager
Service Delivery Manager
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1 Vacancy
Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
WHAT WE ARE LOOKING FOR:
We are looking for a Service Delivery Manager (SDM) to support our Help Desk Services team with a strong focus on delivering innovative hospitality driven and collaborative experience for our partners. As a Service Delivery Manager (SDM) you will play a pivotal role in supporting our Help Desk Services team. You will be responsible for overseeing the delivery and ownership of comprehensive customer service offerings ensuring consistency efficiency and effectiveness in service delivery. The SDM will
establish and maintains effective client relationships and maintain periodic account health assessments to drive client retention.
This role is a critical contributor to meeting our mission: To provide timely and effective support to our customers ensuring technology-related issues are resolved efficiently and with the utmost professionalism. We are dedicated to exceptional service through knowledgeable and empathetic staff while continuously improving our processes. Our core values include customer-centricity accountability collaboration and a commitment to delivering a smooth and productive technology experience for our customers.
Required Skills: The ideal candidate must have excellent knowledge of large MSP/Channel-based Help Desk Services operations processes workflows and procedures. Exceptional critical thinking skills to identify root causes and implement efficient solutions in high-pressure situations. Understand customer relationship management process improvement quality assurance and deliver on reporting and metrics. Display a relentless focus on putting the customer first and can address both immediate operational actions and strategic collaboration opportunities.
This position is 100% in-office at our brand-new location in Orlando FL.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Manager
Employment Type
Full Time
