Licensing Associate
Licensing Associate
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$ 46800 - 64400
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
What We Need
We are looking for a Licensing Associate- Title Management to join Element Fleet Management. As the largest pure-play fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are You:
Excellent with customer service skills
A critical thinker with the ability to think through logical process flow and identify opportunities for improvement
The Licensing Associate is the primary owner for transactions related to handling the title & registration completion for units based on states. The role is dedicated to assist all drivers with maintaining legality of plates on an ongoing basis while vehicle is being title & registered.
A Day in the Life
Account Management
Facilitate Title and registration transaction for processing ( ie. Buy lease basks ownership transfer title corrections)
Follow processing procedures appropriate for type of transaction
Maintain accurate records of electronic titles through ELT vendors
Monitor title quest queue and leverage capacity to assist in achieving team goal
Manage incoming project request timely and accurately
Process daily Service Cloud cases to ensure they meet the SLAs
Identify and resolve errors prior to submission of work.
Resolve issues that arise through Sales Force
Identify request requiring special knowledge or escalation
Cross Functional Collaboration
Assist internal departments in troubleshooting and investigating location of titles.
Establish and manage relationships with independent agencies(tag agents dealers) to facilitate title and registration transaction processes
Assist team members as needed to ensure department goals and objectives are achieved
Understand and contribute to client initiatives challenges and objectives.
Industry Leading Customer Experience
Communicate with clients vendors department of motor vehicles to assist in researching the location of titles via phone and email.
Partner with other Operations and Client Business Units to ensure proper guidance educations and updates are provided during the title and registration process.
Requirements
High school diploma/equivalent required; Bachelors degree preferred will take equivalent work experience. 2 years professional experience in office environment
1- 3 years experience in a customer service professional role
Automotive industry experience highly desired
MS Office proficient in the following
Excel ability to add data to cells use SUM function sort data
Word ability to create documents
Excellent written and oral communication skills
Ability to manage time and prioritize multiple tasks to effectively and efficiently serve clients
Ability to focus on details
Strong work ethic
Comfortable working in a fast-paced organization able to shift to different priorities
Ability to work independently and collaborate within a team environment
Demonstrates initiative and problem-solving ability
The hiring base salary range for this position is $46800 - $64400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.
Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .
Required Experience:
IC
Employment Type
Full-Time
