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You will be updated with latest job alerts via emailAt Cresta theInsights Team is dedicated to leveraging Large Language Models (LLMs) and AI techniques to extract actionable intelligence from conversations. We develop models and systems that analyze customer interactions identify key topics and provide structured insights that impact business outcomes. Our work enables organizations to make data-driven decisions and optimize customer experience through AI-powered exploration and interactive workflows.
A key focus of this role is developing agentic workflows that empower users to dynamically interact with AI-driven insights refining and guiding the discovery process in an interactive and iterative manner. Additionally this role will involve designing and implementing LLM evaluation frameworks to assess model performance reliability and usability in real-world applications. Our goal is to provide users with intelligent context-aware AI agents that surface the most relevant insights and allow for deeper exploration of conversational data.
As a Machine Learning Engineer you will be at the forefront of applying state-of-the-art NLP and LLM techniques to understand conversations at scale. Your work will focus on developing robust scalable AI solutions that extract meaning evaluate LLM effectiveness and provide real-time insights to our customers through intuitive agent-driven workflows.
Responsibilities:
Perks & Benefits:
Compensation for this position includes a base salary equity and a variety of benefits. Actual base salaries will be based on candidate-specific factors including experience skillset and location and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.
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Required Experience:
Senior IC
Full Time