drjobs Senior Machine Learning Engineer - Insights

Senior Machine Learning Engineer - Insights

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1 Vacancy
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Job Location drjobs

Toronto - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestasco-founder and chairman isSebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEOPing Wu the co-founder of Google Contact Center AI and Vertex AI platformand CTO & co-founderTim Shi an early member of Open AI.

About the role:

At Cresta theInsights Team is dedicated to leveraging Large Language Models (LLMs) and AI techniques to extract actionable intelligence from conversations. We develop models and systems that analyze customer interactions identify key topics and provide structured insights that impact business outcomes. Our work enables organizations to make data-driven decisions and optimize customer experience through AI-powered exploration and interactive workflows.

A key focus of this role is developing agentic workflows that empower users to dynamically interact with AI-driven insights refining and guiding the discovery process in an interactive and iterative manner. Additionally this role will involve designing and implementing LLM evaluation frameworks to assess model performance reliability and usability in real-world applications. Our goal is to provide users with intelligent context-aware AI agents that surface the most relevant insights and allow for deeper exploration of conversational data.

As a Machine Learning Engineer you will be at the forefront of applying state-of-the-art NLP and LLM techniques to understand conversations at scale. Your work will focus on developing robust scalable AI solutions that extract meaning evaluate LLM effectiveness and provide real-time insights to our customers through intuitive agent-driven workflows.

Responsibilities:

Qualifications We Value:

Perks & Benefits:

Compensation for this position includes a base salary equity and a variety of benefits. Actual base salaries will be based on candidate-specific factors including experience skillset and location and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to


Required Experience:

Senior IC

Employment Type

Full Time

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