Supply Chain Manager, Strategic Demand Planning, NASC

The North America Sort Center network is experiencing explosive growth and looking for a highly skilled motivated and experienced Supply Chain Manager with a strong delivery record and leadership experience to join our Network Planning Team.

The Sort centers are the critical middle mile solution in the Amazon Transportation Services (ATS) group that links the fulfillment centers to the last mile/customers. The experience of our customers is dependent upon our ability to accurately timely and efficiently sort and deliver packages across North America.

This role requires strong quantitative and analytical skills facilitating ideation and working from concept through execution. This position will partner and drive operational excellence with Engineering Field Operations Global Transportation Last Mile Delivery Topology Finance and Technology teams to determine root cause of operational challenges drive process improvements build KPIs (Key Performance Indicators) and metrics un-earth opportunities and present findings and recommendations to business partners and management.

The Supply Chain Manager will manage medium to large-scale projects that are innovative or complex and require quick accurate delivery as cost effectively as possible. In addition the position requires strong written and verbal communication skills strong focus on internal customers high intellectual curiosity to learn new concepts and methodologies and ability to adapt and thrive in a fast-paced high change environment.

Key job responsibilities
- Work with teams across Amazon to identify opportunities and provide data driven decision support to improve volume planning and forecast accuracy for sort center operations network volume flow labor cost savings and productivity transportation costs and overall customer service.
- Communicate network changes programs and events that will impact future short medium and long term sort and delivery operations to various stakeholders.
- Lead and manage the development of automated predictive and network flow optimization solutions.
- Identify and analyze opportunities to service new initiatives/programs.
- Own the design and development of ongoing metrics key performance indicators reports and dashboards to drive key business decisions.
- Provide analytical network support to improve quality and standard work results.
- Deep dive process breakdowns and provide recommendations to sustainably resolve issues.
- Collaborate with BI/Data Engineer teams and drive the collection of new data and the refinement of existing data sources to continually improve data quality.
- Foster culture of continuous improvement through mentoring feedback and metrics.


- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- 2 years of supply chain experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Masters degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77200/year in our lowest geographic market up to $141500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.