Lead Customer Service Representative
Lead Customer Service Representative
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Job Description
Lead Customer Service Representative
Description:
Our CSRs are one of the most valuable staff members at South & Washington County Veterinary Hospital located in Wakefield Rhode Island. Minutes from the beach and other local favorites our hospitals remain a prime location to work and build positive relationships.
We are looking for someone to continue to build and lead a strong positive team.
CSRs pay close attention to detail of our clients needs and wants provide clear communication and explanation of all services.
Other duties include clerical scheduling appointments and payment processing and other duties related to veterinary care.
Most importantly we expect our CSRs to make our clients and pets feel welcome and give individual attention to every client and every phone call.
Our CSRs are usually expected to have background in veterinary knowledge and continuous learning and education to improve in all areas of position.
Benefits: Medical Dental HSA Vision Life Insurance/AD&D Voluntary STD & LTD EAP 401K Pet Incentives
Leadership:
Train new staff on hospital protocols PIMS communication platforms and customer service skills
Monitor the progress of CSR training and directly report to the team manager
Monitor any weak spots the team may face and provide feedback to the team manager to formulate plans for improvement
Enforce the use of daily task lists to be completed by the CSR team and ensure each member is responsible and accountable for their assigned roles
Set the example for other CSRs to use positive verbiage with clients de-escalate client conflicts and inter staff issues
FULL TIME
$20-$23 based on experience
Washington County Veterinary Hospital
Monday to Friday 8:00AM-7:00PM
Saturday 8:00AM-2:00PM
South County Veterinary Hospital
Monday to Friday 8:00AM-5:00PM
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
- Tailored development programs mentorship and career pathing to help you achieve your unique goals.
- Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
- Health dental vision life insurance and mental health resources to support your overall well-being.
- Generous paid time off and holidays because your personal time matters.
- A supportive collaborative environment where everyone feels a sense of belonging.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
