Temporary IT Helpdesk Specialist
Temporary IT Helpdesk Specialist
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Job Description
Description
The temporary IT Helpdesk Specialist provides tier one phone support for Tylers employee computing needs. The ideal candidate will have a strong customer service focus with prior general Information Technology knowledge of computer systems software and applications. The candidate should be self-directed detail-oriented quick to learn new technologies and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM with hours of operation between 8 AM and 8 PM EST.
Responsibilities
- Provide end-user support for Tylers internal customers via telephone email remote control and in-person.
- Maintain a high level of courteous customer service at all times
- Respond to emails phone calls and instant messages from Tyler employees requesting help with computer-related issues
- Learn the functions and back end of Tylers applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
- Aid the management team in conceptualizing updates and upgrades that will enhance Tylers employees experience
Qualifications
- Associates degree in computer science or equivalent experience/certification
- Demonstrated or previous experience installing configuring and supporting operating systems PCs printers and other hardware with entry-level knowledge of networking as well.
- Ability to prioritize and complete multiple tasks in a fast-paced technical environment
- Excellent customer service organizational interpersonal and communication skills
- Prior phone/customer service experience is key
- Ability to work independently and in a team environment
- Demonstrated ability to maintain a positive professional attitude
Required Experience:
Unclear Seniority
Employment Type
Temp
Key Skills
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