Care Specialist (Remote, Part-Time)
Care Specialist (Remote, Part-Time)
Posted on :
01-06-2025
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1 Vacancy
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Monthly Salary
$ 22 - 23
Vacancy
1 Vacancy
Posted on :
01-06-2025
Job Description
Mixlab the fast-growing veterinary compounding pharmacy is hiring a Care Specialist to remotely support our customer service operations. We are looking for a customer-focused individual who is passionate about providing personalized care for pets and pet owners with a positive can-do attitude and an ability to #MakeItHappen for our furry (and scaly!) friends no matter what. Taking care of customers and veterinarians is our #1 priority. You will be an integral part in helping us to ensure our pharmacy operations run smoothly and to make Mixlab a 100% dependable resource for our customers and veterinarians alike.
Our Care Specialist must be detail-oriented thorough and obsessed with creating the best possible experience for our customers.
This is a full-time remote role based in Los Angeles CA compensated at $22-23 per hour depending on individual qualifications experience and skillset.You will be scheduled approximately 28 hours per week Tuesday Thursday Friday and Saturday and will be expected to come in person to our LA Lab on occasion to support operations as needed.
RESPONSIBILITIES:
- Delight our customers and build their loyalty through excellent customer service and a friendly positive attitude:
- Quickly and efficiently handle communication with customers by answering phone calls text messages and emails regarding billing delivery and general questions to ensure that all of customer needs are met and problems are resolved
- Call customers when additional information is needed regarding their medication or when there is a refill coming up on their pets medication
- Inform customers of Mixlabs values policies and procedures as a client and occasionally sell Mixlab to new customers over the phone who are considering switching
- Professionally communicate with veterinarians and Mixlab pharmacists to get our customers their prescriptions in a timely manner:
- Answer phone calls emails and text messages from veterinarians and vet practice staff to answer their questions take information for new prescriptions or update them on the status of orders
- Call vet practices when additional information is needed authorization is needed on a new medication or to relay client questions or concerns
- Follow Mixlab company workflow and processes to ensure smooth daily operations:
- Work closely with the logistics team to schedule deliveries via Mixlab couriers and UPS shipping
- Communicate with Mixlab pharmacists pharmacy technicians compounding technicians and couriers to ensure that we always are able to deliver on our promises to clients
- Use multiple online systems and platforms to find information troubleshoot and solve problems create and process orders track deliveries etc.
- Create prescriptions and online orders responsibly and correctly with extreme attention to detail
- Process payment information and schedule deliveries based on Mixlabs delivery schedule and customer preference
- Write creative fun and appropriate messages to pets and select appropriate toys to include in their order
- Work together with your team members to ensure all orders are placed and all needs are met on a daily basis.
ABOUT YOU:
- You have a Bachelors Degree or High School Diploma (or equivalent) with relevant experience
- You have 2-3 years of experience in customer-centric role such as a Customer Service Representative
- You are willing and able to work in-person at our LA Lab as needed
- You have experience working in veterinary care or the medical field or a strong interest in working in the field.
- You have the ability to learn basic medication and administration information and be able to help resolve customer issues but knowing when a question needs to be escalated to a pharmacist for assistance
- You have the ability to learn and understand basic medication formulations compound vs. noncompound controlled substances & hazardous products and New York State Food & Drug Administration laws.
- You solve problems and make decisions under pressure while remaining calm supportive and understanding to clients.
- You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
- You have the ability to empathize during difficult conversations and prioritize pet parents needs
- You have excellent communication skills - both written & verbal
- You have the ability to learn and adapt to changing software and platforms
- You have flexibility to work nights weekends and holidays
- MUST LOVE PETS and their people!
What we offer
- Paid sick time
- Competitive starting wages with the opportunity for rapid career growth promotion and wage increases
- 401k with $300/year match
- Referral bonus payouts of up to $1000 for a successful referral
- And more!
$22 - $23 biweekly
This is a full-time hourly role and the pay depends on individual qualifications experience and skillset.
Mixlab is the first modern pet pharmacy that focuses on creating high-quality custom medications and delightful experiences for pets their parents and veterinarians. By putting service at the heart of everything we do were able to provide the best personalized care for our furry friends as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy. Check us out on Instagram or see our 5 star reviews on Google Yelp and Facebook!
We are committed to a workplace that thrives on inclusion diversity equity and access (IDEA). As such all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. Mixlab is also committed to hiring practices that support access equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview please contact the Mixlab Talent Acquisition team at or call .
Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role experience level and skillset and we expect offers made to candidates to fall throughout the range advertised.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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