Borough Manager
Borough Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Note: Only Candidates Serving in the Permanent Civil Service Title of Administrative Manager will be considered for interview.
Appointments are subject to OMB Approval.
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water managing wastewater and storm water and reducing air noise and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country with nearly 6000 employees. DEPs water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the systems 2000 square mile watershed that extends 125 miles north and west of the City.
The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. Bureau of Customer Services serves approximately 836000 customers and generates more than $4 billion of revenue annually.
Under Direction of the Director of Borough Operations with latitude for independent initiative and judgement the Borough Manager plans and manages the day-to-day clerical operations of the Borough office oversees all activities within the office and ensures compliance with the organizations policies and procedures. Ensures proper development supervision and discipline of all office staff. Ensures every employee is properly trained to complete his or her assigned tasks. Develops and/or implements adequate controls to ensure the prompt and accurate processing of the offices workload. Provides authoritative review and resolution of customer service issues and extremely complex billing including but not limited to interpretation of NYC Waterboard Rules and Regulations. Responds to escalated complaints from customers and office staff. Helps to improve customer service by contributing information and making recommendations for improvement. Implements and/or adheres to existing bureau and agency service standards pertaining to productivity quality and customer service. Resolves staffing concerns and escalates matters when necessary. Responds promptly to information requests from Supervisor and senior leadership and prepares/distributes analysis and reports timely. Conducts annual performance evaluations quarterly probationary appraisals and regular coaching sessions with subordinates to discuss performance development and/or to follow up on employee action plans.
Physical /Environment Factors
Busy Customer Service Environment
Heavy Phone Volume
Long Periods of Sitting
Intensive Computer Work
Preferred Skills
Strong analytical and organizational skills
Outstanding written and oral communication skills
Ability to multi-task and work under pressure.
Strong critical thinking and strategic planning skills
To Apply
To apply click the Apply Button Now
Hours/Shift
35 hours per week
Work location
Various Locations
Recruitment Contact: Grace Pigott
Recruitment email:
ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C
Qualifications :
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning allocation for resources and the scheduling and assignment of work 18 months of which must have been in an administrative managerial executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory full-time progressively responsible experience as described in 1 above 18 months of which must have been in an administrative managerial executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory full-time progressively responsible experience as described in 1
above 18 months of which must have been in an administrative managerial
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to 1 2 or 3 above. However all
candidates must possess the 18 months of administrative managerial executive or supervisory experience as described in 1 2 or 3 above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative managerial executive or supervisory
experience described in 1 2 or 3 above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3
years.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
