Group Manager - Services Partnering (213142)
Group Manager - Services Partnering (213142)
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Job Description
Location: UK - Hatfield UK - London UK - Mobile England UK - Nottingham UK - Reading Job-ID: 213142 Contract type: Standard Business Unit: Customer Success & Service Delivery
Life on the team
The Group Manager Services Partnering will lead a team of International Partner Managers within Group Managed Services who develop and manage Computacenters global services partner network. This role requires a highly motivated and experienced individual with a proven track record in team leadership partner management and business development within the IT services sector.
What youll do
- Manage a team of partner managers providing coaching mentorship and performance feedback.
- Influence and contribute to the global services partner strategy aligned with Computacenters overall Managed Services growth objectives.
- Build and manage a diverse portfolio of partners capable of delivering high-quality outsourced and out-tasked service outcomes.
- Identify recruit and on-board strategic partners ensuring alignment with Computacenters service standards and customer needs.
- Drive partner enablement programs to ensure partners have the necessary knowledge and skills to deliver Computacenters services.
- Cultivate and maintain strong relationships with key stakeholders within partner organisations.
- Monitor partner performance and ensure adherence to service level agreements (SLAs).
- Deliver cost savings/avoidance to enhance Computacenters competitiveness and support growth.
Performance indicators
- Effective management and development of the partner managers.
- Effective cascade and delivery of the teams objectives
- Partner performance against agreed SLAs and KPIs.
- Achieve annual cost savings/avoidance target.
- Growth in Managed Services revenue generated through partner engagements.
What youll need
- Demonstrated ability to lead and motivate a team.
- Extensive experience in partner management
- Experience with contract negotiation and management.
- Experience working in a global matrixed organization.
- Excellent communication interpersonal and presentation skills.
- Ability to build and maintain strong relationships with key stakeholders.
- International business experience
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.
Required Experience:
Manager
Employment Type
Full Time
