Operations Manager (213413)
Operations Manager (213413)
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Job Description
Location: Belgium - Zaventem Job-ID: 213413 Contract type: Business Unit: Customer Success & Service Delivery
Life on the team
Are you looking for a role in which you can work on sustaining & improving delivery of our IT operations at one of Computacenters international strategic customers Ensuring that we achieve contracted levels of service performance (SLA KPI) at the agreed cost while continually improving the service
Do you enjoy working pro-actively in a no-nonsense environment - together with an international team
If so then we would like to discuss your next career move !
What Youll Do
As an Operations Manager youll join our dynamic Managed Services Team and work on-site with one of our larger & strategic customer.
Youll keep the oversight of all activities delivered for the customer and work together with the service delivery manager to ensure things run smooth.
This includes being accountable for:
- the day-to-day activities at the customer site and the management of internal service providers to deliver service
- management of third parties & sub-contractors to deliver service
- development of continuous service improvement initiatives
- designing and implementing new operational processes KPIs and reporting
- playing an instrumental role in providing expertise on operational solutions
- ensuring timely and high-quality delivery
- working as a team player and focusing on the well-being of the entire team
- performance management & recruitment of your team(s)
You provide guidance to your team members (nationally and internationally) to ensure that they are working towards a common goal and in collaboration with the clients teams.
As an Operations Manager you will play a key role in building long-term relationships with our clients; this includes provide on call support to VIP users.
In this role youll be travelling about once in a month to different customer locations within the EMEA region.
What Youll Need
This position requires 4-5 years of relevant experience in day-to-day IT environment focused on operations continuous improvement & transformation. This technical knowledge is combined with solid leadership skills & a customer-oriented approach.
Our client is based in Brussels and requires an onsite presence.
Here are some skills which will make you stand out:
- strong stakeholder management skills and experience in leading teams
- excellent project management presentation and communication skills
- good knowledge of MS Office is required (Excel PowerPoint)
- strong analytical approach - being pragmatic resilient and innovative in problem-solving and issue resolution
- relevant professional qualification & working knowledge of IT functional systems
- good ITIL knowledge certification is a plus
- experience with CRM tools (ex. ServiceNow)
Youll need to be able to express yourself fluently in English and have good Dutch and/or French skills.
Besides good communication skills youll bring an authentic approach and humble mindset being respectful and open to all cultures and backgrounds.
About us
Computacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.
We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Required Experience:
Manager
Employment Type
Full Time
