Staff Content Designer
Staff Content Designer
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Job Description
The Staff Content Designer helps shape the vision and voice of Workivas platform. This person is a strategic thinker with in-depth knowledge of content strategy and a proven understanding of how content design influences the overall user experience. This person is skilled at aligning and partnering with stakeholders from User Experience Product Support Marketing and other SMEs to create and shape the strategy for written technical content for Workiva products and solutions including help articles product copy digital adoption assets and other support content.
What Youll Do
Strategy & Planning
Helps ensure the success of a rapidly growing user base
Responsible for managing the content lifecycle for multiple products and solutions while ensuring consistency and clarity across all classes of content
Collaborate with product managers user experience designers and subject matter experts to create a world-class user experience
Help develop and support content strategy for the product
Content Production
Develop content to increase users ability with and utilization of products and features
Define and document platform-wide content standards and naming conventions
Follow audience-centered and iterative methods to understand content needs
Anticipates and plans for future content needs for large projects based on company priorities
Deliver outstanding documentation user assistance and product copy
Assist internal teams with content and writing requests as needed
Leadership
Responsible for the UX content outcomes across a broad area of the application
Innovate coordinate and iterate on team processes and approaches to optimize quality and productivity
Build content and writing skills of other content producers by offering critical feedback and organizing formal and informal development opportunities
Participates in recruiting hiring and developing team members either as a formal manager or informal mentor
What Youll Need
Minimum Qualifications
6 Years in software technical writing or product documentation
Experience with web or software applications and creating technical content for end users
Familiarity with Lean UX/Agile environment
BA/BS in Technical Communication English Digital Media Human-Computer Interaction or related discipline or an equivalent combination of education and experience
Portfolio or samples of previous work is required
Preferred Qualifications
Excellent verbal written and interpersonal communication skills
Self-motivated with strong propensity for action results and continuous improvement
Exceptional organizational skills with the ability to multi-task and manage multiple processes programs and procedures simultaneously
Ability to negotiate collaborate and influence involved stakeholders
Ability to provide mentorship vision and skill leadership to other writers
Uncanny attention to detail and customer focus
Masters degree preferred
Working Conditions & Travel Requirements
Up to 10% travel
Reliable internet access for any period of time working remotely not in a Workiva office
How Youll Be Rewarded
Salary range in the US: $129000.00 - $207000.00A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors.
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation. Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected strongly encourage and welcome people from historically marginalized groups to apply.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process please email .
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
#LI-LP1Required Experience:
Staff IC
Employment Type
Full-Time
