Manager of Student Support
Manager of Student Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What Were Looking For
The Student Support Manager will work under the direction of the Assistant Director of Student Support and in conjunction with the Assistant Director of Program Operations and the Online CSD Program Director. They will contact and communicate directly with approximately 175 students each trimester to ensure student success and retention by advising each student of their Plan of Study and registration plan assisting with obtaining documents for placements explaining academic program and policy information monitoring grades and mental/physical health conducting online student engagement activities and helping students meet graduation requirements. The SSM will be the first point of contact for all students in the CSD online program.
A bachelors degree and one year of work experience as a speech-language pathologist (or assistant) or in higher education are required. A masters degree and two years of prior work experience as a speech-language pathologist (or assistant) or in higher education are preferred. A combination of education and experience will be considered in lieu of one another.
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do
- Directly manage advise and support students with:
- Course requirements and changes to Plans of Study (if needed)
- Petition/waiver and transfer credit process
- Obtaining official transcripts as needed for proof of course requirements
- Registration each trimester
- Taking a leave or extending graduation
- Ordering printing and mailing student IDs
- Program questions regarding policies placements and requirements
- University issues regarding financial aid OALA BearWeb and Canvas
- Grades and need for a tutor
- Plans regarding an incomplete failing grade or university probation
- Mental health and schedule management
- Participation in online social events for student engagement
- Filing to graduate
- Following program policies and procedures
- Other duties as assigned
- Assist the Assistant Director of Student Support with student engagement activities newsletters and media posts for social outreach by brainstorming ideas creating plans and obtaining information from students
- Maintain academic education databases and student files in Slate (Connected Campus) and the Master Tracker
- Maintain organized proactive tracking of student communications and outreach efforts to ensure timely follow-up and continuity of support
- Perform all other duties as assigned to support Baylors mission
- Ability to comply with University policies
- Maintain regular and punctual attendance
What You Can Expect
As part of the Baylor family eligible employees receive a comprehensive benefits package that includes medical dental and vision insurance generous time off tuition remission and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your familys wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more go toBaylor Benefits & Advantages.
Explore & Engage
Learn more aboutBaylorand our strategic visionBaylor in Deeds. Also explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central TexasThis is Waco!
Required Experience:
Manager
Employment Type
Full-Time
