Patient Experience Manager (Rd Required) (1424869)
Patient Experience Manager (Rd Required) (1424869)
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$ 75000 - 83000
1 Vacancy
Job Description
Take the next step in your career with Touchpoint as a Patient Experience Manager in Saginaw MI!
- Location: Hospital in Saginaw MI
- Requirement: Must be a Registered Dietitian with CDR or RD Eligible
- Salary:$75000 - 83000 per year
- Other Forms of Compensation: $5000 Sign-On Bonus
With Compass Group/Touchpoint your benefits go beyond the basics!
Special Perks for Our Dietitians
We go the extra mile for our Dietitians with benefits designed to support education career growth and professional success:
- Education Reimbursement Financial support for advanced learning
- Career Advancement Growth programs tailored to RDNs.
- Professional Membership Dues CDR & Licensure Coverage We cover your professional fees
- Free CEUs Through our nutrition education webinar series
At Compass Group we prioritize your well-being work-life balance and career growth with a comprehensive benefits package:
- Health & Wellness Medical Dental and Vision plans for you and your family
- Financial Security Life Insurance AD&D and Disability coverage
- Retirement Ready 401(k) and retirement plans to invest in your future
- Time Off PTO that varies by state
- Exclusive Perks Shopping discounts commuter benefits and more
- Wellness & Support Employee Assistance Program FSAs and health programs
- Protection Plans Identity Theft Protection and Pet Insurance
TouchPoint Support Servicesprovides customer focused support services. As specialists we perform services including healthcare housekeeping management in laundry processing patient transportation and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality exceptional customer service and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing and selectively negotiates as needed matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention strong employee relations achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all clients government corporate and division policies and procedures.
Key Responsibilities:
- Tracks financial incentives penalties and reporting as tied to patient satisfaction performance for respective unit
- Maintains and supports client satisfaction at a level that ensures account retention
- Administers required client/customer surveys and responds in a timely and effective manner
- Monitors and ensures compliance progression and follow-up of any patient satisfaction initiatives
- Assists in developing customizing and/or monitoring a department/unit patient satisfaction action plan to meet each accounts needs
- Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee Nursing Administration HCAHPS Committee etc.)
- Ensures compliance with all regulatory agencies (CMS JCAHO)
- Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
- Works closely with on-site management team to reach operational goals
- Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates current trends and identify opportunities to reward and recognize
- Participates in all Patient Experience Department learning sessions including monthly educational webinars
- Provides recognition for employee when programs are implemented with success
- Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
- Compose patient satisfaction reports as needed to management.
- Implement forms data and ensure standardization for departmental patient satisfaction operations success.
Qualifications:
- Credentialed as a Registered Dietitian by the Commission on Dietetic Registration (CDR) or RD Eligible
- Experience in customer service training and service-oriented operations highly preferred
- Hospitality and healthcare experience preferred
- Good coaching and on the job training skills required
- Excellent organizational skills and ability to multi-task essential
- Proficient in the use of Windows based office software including but not limited to Microsoft Office Word Excel PowerPoint and Outlook
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local positions in Washington State Maryland or to be performed Remotely click here for paid time off benefits information
Applications are accepted on an ongoing basis.
Touchpointmaintains a drugfree workplace.
Req ID:1424869
TouchPoint
Jillian Leshner
reqclassification
Required Experience:
Manager
Employment Type
Full-Time
