Executive Housekeeper

Additional Information: This hotel is owned and operated by an independent franchisee R.C. Hedreen Co. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

WHY THE RENAISSANCE SEATTLE HOTEL

Were you always the curious kids that opened every cabinet peeked behind every door and never pass up the opportunity to ask why If that sounds like you then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the why in you. If youve got authentic style a natural curiosity and a warm way with people then come live the Renaissance way. live life to DISCOVER. If youre passionate about your neighborhood always looking to explore places one wouldnt find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine explore and grow! The Renaissance isnt just a place to spend the night its a place with style just as unique and adventurous yours. Were not just looking for anyone Were looking for YOU!

Where do you want your career to go Its up to you. A lifer in your discipline great we know you will perform exceptionally every day. Would you like to explore other disciplines at some point There is no better opportunity than this one. Striving to be a Director of Rooms a General Manager a VP or more Well support you all the way.

ABOUT OUR MANAGEMENT COMPANY

The R.C. Hedreen Company is Seattles pre-eminent hotel developer. The company built the Hilton Crowne Plaza Renaissance Grand Hyatt Hyatt at Olive 8 Hyatt Regency and more to come
Ownership is also the management company No red tape
The company values longevity half of our team has been with us 5 years
ABOUT OUR HOTEL

4th largest hotel in Seattle with 557 rooms 28000 sq. ft of meeting space
Stable operation hotel has never been sold
Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year
Although we had to lay-off 90% of our staff at the beginning of the pandemic we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return
Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel Westin Marriott Sheraton

JOB SUMMARY

Manage housekeeping functions and staff to ensure property guest rooms public space and employee areas are clean well-maintained and welcoming. Areas of responsibility include Housekeeping Recreation/Health Club and if applicable Laundry. Direct work and guide the team to successfully execute all housekeeping operations. Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensure that standards and procedures are being followed and consistent.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

Maintain strong working relationship with Front Office to ensure effective communications for operational issues
Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Perform inventory of stock to ensure adequate supplies tools and equipment
Ensure guestrooms public space and employee areas are cleaned according to operating standards
Ensure compliance with all housekeeping policies standards and procedures
Initiate and maintain an effective inspection program including rooms public areas employee work and locker areas storage areas recreation areas laundry areas garage and grounds
Managing Departmental Costs

Supervise and approve the budgeting and ordering of guestroom and cleaning supplies tools and equipment
Demonstrate a working knowledge and understanding in the importance of departments operation and influence on the overall property financial goals and ability to educate staff on details and correlation as appropriate
Manage areas of operation to budget by reviewing operating statements budget worksheets and payroll progress reports
Keep the Housekeeping team motivated and focused on the critical components of operations to drive guest satisfaction and the desired financial results
Manage department controllable expenses and cost per occupied room to achieve or exceed budgeted goals
Ensuring Exceptional Customer Service

Respond to and handle guest challenges and concerns immediately and effectively
Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Lead by example and empower employees to provide excellent customer service
Develop goals and expectations for direct report managers
Celebrate successes and publicly recognize the contributions of team members
Review employee satisfaction results to identify and address employee performance or concerns
Communicate expectations recognize performance and produce desired business results
Conducting Human Resources Activities

Ensure property policies are administered fairly and consistently
Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Establish goals and objectives for all areas of responsibility
Direct staff to strive for continuous improvement in all areas of responsibility
Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation
Manage employee progressive discipline procedures for areas of responsibility
Review staffing levels to ensure that guest service operational needs and financial objectives are met
Establish and maintain open collaborative relationships with employees colleagues and teams internal and external to Housekeeping and ensure employees are replicating the same conduct
Ensure employees are treated fairly and equitably

EDUCATION AND EXPERIENCE

High school diploma or GED; 2 years of experience in the housekeeping or related professional area
OR

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related field; no work experience required

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Consistent with these obligations Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices.

Washington State is an at-will state and as such both employer and employee reserve the right to terminate employment at any time with or without notice or cause except as otherwise provided by law.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified and are subject to reasonable adaptations at any time as the company requires.

Salary Range:
$85000.00 To $95000.00 Annually
BENEFITS:
Medical/Dental/Vision after 30 days of employment with free Back Joint Care Program Free Short-Term Disability (up to $2K/week) & Free Long-Term Disability (up to $10K/month) after 30 days of employment
Free Basic Life Insurance Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one use on 91st day of employment about 19 days in the 1st year)
Voluntary Life Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
OTHER BENEFITS:

Company provided iPhone
Hotel discounts at 10000 global destinations (nightly rates as low as $45)
Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events

The salary range for this position is $85000.00 to $95000.00 annually.

This company is an equal opportunity employer.

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