Claims Administrator - Life & Pensions
Claims Administrator - Life & Pensions
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Job Description
Initially the role will be office based in our central Swindon offices for training however once competent in the role youll mainly be working from home with a few days per month in the Swindon office as such youll need to be based within commuting distance from Swindon.
This role is on a permanent part-time basis of 30 hours per week (0.8 FTE) ideally Monday to Thursday (however this could be negotiable for the right candidate).
Capita is an equal opportunity and disability confident employer.
Job title:
Claims Administrator - Life & PensionsJob Description:
What will you deliver
- Communicating with customers via both telephone and in writing regarding their bereavement claims.
- Chasing customers on outstanding information required for their claims.
- Performing administration duties on claims.
- Contribute to a positive and supportive team culture.
- General administrative duties.
What are we looking for
- Previous administration experience is essential.
- Previous experience in an FCA regulated financial services environment and / or claims experience in a back-office environment. Full training can be provided on claims processes as long as the incumbent is willing to learn.
- Excellent communications skills both written and orally as this will involve plenty of customer contact.
- Able to write professional bespoke freeform letters to customers.
- Strong professional customer service skills as some communications with customers will be with vulnerable people who have recently suffered bereavement or illness.
- Good IT skills including Word Excel etc. as well as able to learn new software quickly.
- Self-reliant able to manage workloads effectively.
What can we offer you
In this role you will be given fantastic training and development for your career in financial services. You will also be given the following:
- A competitive starting salary.
- Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leaveand plenty more
- Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
About Capita Regulated Services
At Regulated Services were transforming the world of life and pensions and mortgage services. Were delivering responsible and sustainable services helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide offering a range of services from end-to-end administration digital technology and business support to lending account and arrears management. Join us and discover better as you shape the future of regulated services.
Whats Next
If this role is of interest to you please click below to register apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email Iqbal ator calland well get back to you. For more information about equal opportunities and process adjustments please visit theCapita Careers website.
As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process including communication support at interviews such as a British Sign Language you require this support you can apply for this support at Kingdom Time Type: Contract Type:
Required Experience:
Unclear Seniority
Employment Type
Part-Time
