Office Assistant - Front Desk - On Call

Current employees: Please apply through the employee portal to be considered for this opportunity.

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THIS WORK MATTERS!

Become the Vital Core of Our Mid County Health Clinic Mission! - Office Assistant 2 - On Call

Are you a highly organized and driven professional ready to make a tangible difference in underserved communities Were seeking a passionate Office Assistant 2 - On-Call to be a crucial force behind our patient experience and operational efficiency at our thriving FQHC.

The responsibility of this Office Assistant 2 - On Call. includes but is not limited to the following:

Client Services: Your Impact Zone!

• Master the Dataverse: Seamlessly navigate databases decode insurance intricacies and ensure flawless patient registration in Epic. Youll be the guardian of accurate information.

• Conquer Insurance Challenges: Dive headfirst into insurance issues swiftly resolving roadblocks and keeping our Case Managers informed. Youll be the patients advocate.

• Orchestrate Financial Transactions: Handle co-pays and payments with precision ensuring accurate account balances and unwavering adherence to policy. Youll be a financial rockstar.

• Command the Communication Flow: Decipher priority messages proactively update patient information and confirm appointments with lightning speed. Youll be the communication dynamo.

• Empower Patients with Essential Resources: Distribute vital resources like bus tickets and gift cards meticulously tracking every transaction. Youll be a beacon of support.

Customer Service: Your Stage to Shine!

• Be the Welcoming Force: Radiate positivity as the first point of contact creating a warm and inviting atmosphere. Youll be the face of our clinic.

• Navigate the Information Highway: Answer calls with clarity provide essential information and seamlessly connect patients with the right resources. Youll be the information guru.

• Bridge the Communication Gap: Act as a liaison relaying patient needs and ensuring seamless communication between staff and providers. Youll be the communication bridge.

• Champion the Patient Experience: Proactively monitor wait times anticipate needs and swiftly address any concerns. Youll be the patient experience champion.

• Master the Appointment System: Schedule appointments with precision coordinate interpreters and capture detailed notes. Youll be the Epic appointment master.

• Be the Document Flow Architect: Receive review and distribute critical patient documents ensuring seamless information flow. You will be the information traffic controller.

Document Handling: Your Realm of Efficiency!

• Streamline Document Flow: Receive review and route critical patient documents with speed and accuracy. Youll be the master of document management and RightFax.

• Prepare for Digital Transformation: Prepare documents for scanning and indexing ensuring seamless integration into our electronic records. You will be the digital document prepper.

• Facilitate Critical Communication: Assist medical staff with faxing ensuring vital information reaches its destination.

Resource Management: Your Platform for Innovation!

• Troubleshoot and Optimize: Resolve equipment issues with agility ensuring smooth operations. You will be the tech problem solver.

• Drive Project Execution: Manage downtime priorities and project lists with efficiency ensuring timely completion of tasks. You will be the task master.

• Fuel Collaborative Efforts: Support vital meetings and committees contributing to clinic operations and process improvements. You will be a vital team player.

Why Join Our FQHC as an Office Assistant 2 On-Call:

• Make a real impact on the lives of underserved individuals and families through meaningful administrative work.

• Be part of a mission-driven organization that prioritizes community health.

• Enjoy a supportive and collaborative work environment with opportunities for professional growth.

• Gain valuable experience in the dynamic field of community healthcare utilizing and expanding your advanced office skills.

• Utilize and expand your skills with advanced office tasks.

Minimum Qualifications:

Education/Training: Equivalent to the completion of the twelfth grade; AND

Experience: Two (2) years of general office support or customer service experience dealing directly with the public.

Preferred Qualifications/ Transferable Skills: You do not need to have the following preferred qualifications/ transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience providing professional customer service to diverse communities.

• Training or experience working with data entry databases or Electronic Health Records Systems such as EPIC and RightFax.

• Previous experience working in a medical or health related environment.

Transferable Skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. A completed online application.

2. Attach a Resume demonstrating you meeting minimum qualifications; AND

3. Optional: Attach a Cover Letter that expands on your resume addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

• Internal applicant: If you are an internal candidate (current employee including on-call regular trial service limited duration and temporary employee) your job application will consist of the career profile that you complete in Workday. Before you apply please make sure to do the following:

  • Navigate to your profile in Workday (see: My Career Profile) and click on the My Career section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History Education Skills Languages Certifications etc.).

  • When completing the application on Workday as an internal candidate you will need to scroll down to see the Resume/Cover Letter section on your screen. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers unpaid interns contractors and community partners) through you will come to a page where you will see the Resume/CV section. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the Submit button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the My Applications section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background reference

Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Monday Friday (8:00 AM - 5:00 PM)

Work Location: This position works onsite. 12710 SE Division St Portland OR 97236

Serving the Public Even During Disasters:

Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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