Middle Market Client Experience Consultant: Plano, TX - Hybrid - Cigna Healthcare

The Client Experience Coordinator partners with the Middle Market Client Managers to drive retention and growth by helping clients optimize the value they realize from Cignas products and services. They do this through execution and coordination of activities in support of client operational health & wellness and service needs.

Essential Functions & Scope of Role

• Support Middle Market Client Managers strategic selling approach that best demonstrates Cigna Healthcares value
• Develop/Maintain a Trusted Partner relationship with Client Managers
• Fully understands client needs develops and executes (in conjunction with internal partners) on actions that addresses the client issues
• Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental Behavioral Pharmacy Medical Clinical and Wellness & Incentives)
• Effectively leverage Expert Advisors (e.g. Client Service Executive Implementation Manager Strategic Wellbeing Advisors and others) to deliver on client expectations
• Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cignas strategy and value proposition may require broad organizational collaboration influence and escalation

Qualifications

• Bachelors degree preferred.
• Experience in health-related industry required; to include many or all the following: product knowledge sales practices account management and knowledge of administrative operations.
• Knowledge of Cigna funding options benefits structure and platforms are preferred.
• Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
• Salesforce & KnowledgeXchange experience preferred.
• Strong Word Excel PowerPoint SharePoint Outlook skills required.
• Strong oral and written communication skills required.
• Strong presentation skills required.
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
• If residence is in WVA FL TX: Ability to obtain Health & Life Insurance license
• Must reside in local market and have ability to commute to local Cigna office.

Competencies

• Manages Ambiguity: Operating effectively even when things are not certain or the way forward is not clear.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Action Oriented: Taking on new opportunities and though challenges with a sense of urgency high energy and enthusiasm.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational dynamics.

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.