Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an experienced CSR to join our team!
The Client Service Representative (CSR) is a vital member of our veterinary team and the first and last point of contact for our clients. This role requires prior veterinary receptionist experience and a candidate who is ready to quickly learn our workflow software (AVImark) and protocols to support a high-performing and fast-paced team.
Due to current staffing needs we are only considering applicants with prior experience in a veterinary front desk or client service role.
Why join Renton Veterinary Hospital
Renton Veterinary Hospital has proudly served the community since the 1940s providing trusted care to generations of pets and their families. As a small but dedicated team we believe that no role is more important than anotherevery team member contributes to the quality of care and experience we offer. If youre an experienced veterinary receptionist looking for a place where your voice matters your skills are valued and your growth is supported wed love to meet you.
Key Responsibilities:
- Warmly greet clients and patients assisting with check-in and check-out procedures
- Manage a multi-line phone system: answering calls scheduling appointments and directing inquiries appropriately
- Provide accurate cost estimates and handle client check-ins/check-outs invoices estimates and payments in accordance with hospital protocols
- Maintain accurate and detailed client/patient records using AVImark (or other veterinary practice software)
- Communicate clearly with clients regarding services medications and follow-up care
- Coordinate prescription refill pickups and contact clients when medications are ready
- Ensure cleanliness safety and organization of the lobby and front desk area
- Support technicians and assistants with callbacks and workflow communication
- Collaborate with the team to ensure exceptional patient and client care
Work Schedule:
- Regular workweek: Monday through Thursday 8:00 AM 6:00 PM
- Occasional Friday availability may be requested based on clinic expansion or coverage needs
- Paid rest and meal breaks provided in accordance with WA state labor laws
Minimum Qualifications:
- High school diploma or equivalent required
- Minimum of 1 year of experience as a veterinary receptionist or CSR in an animal hospital
- Excellent verbal and written communication skills
- Strong phone etiquette customer service and multitasking skills
- Comfortable using phone systems email and computer-based scheduling software
- Ability to multitask maintain accuracy and work both independently and as part of a team
- Must be able to sit stand and walk for extended periods and lift up to 35 lbs with or without accommodation
- Active WA State Medical Clerk License OR ability to obtain a WA Medical Clerk License within 30 days of employment.
- Ability to quickly learn and adapt to AVImark software and to clinic protocols
Growth Opportunities:
We believe in internal growth and cross-training. This position has the opportunity to develop into a Veterinary Assistant (VA) role through mentorship and hands-on training including responsibilities such as:
- Assisting in exam rooms
- Preparing medications
- Supporting patient care under supervision
Our Culture The R.E.N.T.O.N. Values:
We are committed to a culture built around:
- Respect for clients pets and each other
- Empathy in every interaction
- Nurturing a supportive and inclusive environment
- Teamwork and transparency
- Ownership of our roles and responsibilities
- Never-ending growth and learning
Our team is small resilient and passionate. Every voice matters and we strive to create a place where people want to stay and grow.
Compensation & Benefits:
- Hourly Rate: $20.90
- Paid sick time and rest/meal breaks per Washington State requirements
- Opportunity for advancement and cross-training
- Supportive leadership and collaborative team culture
- Medical Dental Vision 401K - for Full-Time employees
- Generous employee discounts
- Monthly DoorDash Pass subscription
Equal Opportunity Employer Statement:
Renton Veterinary Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds to apply.
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
- Tailored development programs mentorship and career pathing to help you achieve your unique goals.
- Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
- Health dental vision life insurance and mental health resources to support your overall well-being.
- Generous paid time off and holidays because your personal time matters.
- A supportive collaborative environment where everyone feels a sense of belonging.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
