Licensing Specialist
Licensing Specialist
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Job Description
Summary
The Records and Licensing Services Division is seeking individuals who are passionate about customer service and are eager to work as part of a dynamic team! ThisLicensing Specialist(Customer Service Specialist III) position provides you with theopportunity todemonstrate yourdirectcustomer service talentandlicensingand/orregulatory expertise inan environment dedicated to trust collaborationand building rapport with your colleagues and customers.
Our ideal candidatehas demonstrated a high degree of commitment to customer service learns quickly and can produce innovative solutions to problems working in a fast-paced high-volume office. Our candidate will be flexible have the ability to identify and develop efficient practices and procedures and is patient and focused on listening to King County customers.We are looking for someone who has excelled in a team environment and is known for their energy ambition taking initiative and their positive can-do attitude.Job Duties
Scope of Job Duties:To be considered for this opportunity you must ata minimum demonstrate skill and ability to:
- Provideaccurate guidance onthe phone in person and via mail advising customers of documents andother information required forallvehicle/vessellicensing andtitlingneeds taxicab/for-hire/transportation network company (TNC) drivers licensing and permitting process server licensing and pet licensing;
- Performproduction-leveldataentryfiling sortingandotheradministrativetasks using Microsoft Word and Excel;
- Examinedocumentation forStateLawrequirements todetermine vehicle vesseland mobile home titling and title transfer transaction approval and determine validity correctness and completeness of information received;
- Provideaccurate information about licensing policies procedures codes and regulations forvehiclesandvessels taxicab/for-hire/transportationnetwork company (TNC) driverspet licensing and process servers;
- Problem solveand research with limited guidance and have a sense of urgency in situations that require a quick turnaround while providing exceptional customer serviceto all stakeholdersin person on the phone and via mail;
- Obtain monitor trackand organizedatathatmayrequireinformation searchesthrough files policies procedures records or computer files while being highly detailed;
- Collect and processpayments verifyandreconcile datadiscrepancies andbalancedaily cash in compliance with the County and State cash handling and receipting procedures;
- Contributeto the Licensing team by bringing your innovative ideas and can doattitude!
Experience Qualifications Knowledge Skills
You would be great for this role if you:
- Are ableand confidentinyourability tointerpret applyandfollow rulesregulations codes laws policies procedures and ordinances;
- Are comfortablewithchangeandcontinuousimprovementinyourdailywork;
- Have an intermediate or higher level of expertise withMicrosoft Office(especially Excel) as well as accurate cash handling skills;
- Can coordinateahighvolumeofdiverse assignments andmultiplecompeting priorities with a strong attention to detail and follow-up;
- Are passionateaboutservingKingCountysdiversecommunity;
- Have excellentcommunication and customer service skills in order to successfully communicate with a wide audience in varied communication settings.
Supplemental Information
SUPPLEMENTAL INFORMATION:
- Theworkweekis40hourstypicallyMonday-Friday8:00am-5:00pm.
- This position is onsite in-office at the King County Customer Service Center.
- Thispositionisovertimeeligibleand maybemandatoryattimes.
- ThispositionisrepresentedbytheTeamsters Local117AdministrativeEmployeesunion.
- Due to this positions access to sensitive records and systems the successful candidate will be required to pass a thorough criminal background and reference check.
- Washington State Department of Licensing (DOL) Vehicle Licensing Representative Title Certification desirable.
Application process: This opportunity is open to all qualified applicants. A King County application is required. A resume and cover letter are highly recommended. This recruitment may be used to fill additional vacancies for up to 6 months. If you need assistance in the application process please contact Karina Cordova HR Analyst at .
About The Records and Licensing Services Division (RALS) is a division of theDepartment of Executive Services.
RALS operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by the division are mandated by state law and are provided in King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County. In addition RALS is responsible for providing internal services that are necessary for purposes of business efficiency and meeting various legal responsibilities.
RALS is responsible for:
- Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations
- Recording documents related to real property sales and other transactions and making them accessible for members of the public businesses and other government agencies
- Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County
- Providing internal mail services and physical and electronic records management services to all county agencies
- Providing animal care and control services for the protection of property human health and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships
RALS is committed to service excellence and building an enduring legacy through continuous improvement. RALS uses Lean practices to improve our operations programs public and internal services and employee safety. We accomplish this through an equity lens creating a learning environment and employee engagement.
To learn more about RALS please visit our website at: named King County as one of Washington States best employers.Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
